Community Manager - Tennyson Manor

Asset Living - Enid, OK

Full-time - Mid Level

Enid, OK

Real Estate

About the position

The Community Manager at Asset Living is a pivotal role responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. This position requires a dynamic individual who can manage all phases of operations, including personnel management, leasing, maintenance, financial oversight, administration, and risk management. As an on-site leader, the Community Manager will supervise all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns. In terms of personnel management, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. This includes ensuring the effectiveness of staff through ongoing training and guidance, completing weekly and daily office and maintenance staff schedules, and addressing performance issues as they arise. The role also emphasizes promoting harmony and quality job performance among staff through effective leadership and support. Financial management is another critical aspect of the Community Manager's responsibilities. The individual will strive to achieve the highest possible net operating income by implementing effective cost control measures and improving revenue and leasing strategies. This includes developing yearly operating budgets, monitoring the timely receipt and reconciliation of deposits and rent collections, and ensuring accurate financial reporting. Strategic leasing management is also a key responsibility, where the Community Manager will develop yearly marketing plans and ensure that staff leasing techniques are effective. This includes addressing resident complaints and concerns to ensure satisfaction and implementing resident retention programs. Finally, the Community Manager will oversee administrative and maintenance management, ensuring that all reporting is accurate and submitted on time, managing customer service, and maintaining the property’s appearance. The role requires regular property inspections and tours to ensure that repairs are noted and completed promptly. The Community Manager will also direct maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Responsibilities

• Oversee the entire operations of a housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue improvement strategies.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and utilize marketing strategies and systems for leasing.
• Ensure staff leasing techniques are effective and follow up procedures are met.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Implement resident retention programs such as functions, promotions, and newsletters.
• Ensure all administrative and leasing reporting is accurate and submitted on time.
• Head the emergency team for the property, ensuring proper response to emergencies.
• Manage customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting skills.
• Ability to develop and implement effective marketing strategies.
• Strong customer service orientation and conflict resolution skills.
• Knowledge of fair housing laws and safety guidelines.

Nice-to-haves

• Experience with resident retention programs.
• Familiarity with property management software.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.