COMMUNITY MANAGER - The Enclave

$45,000 - $50,000/Yr

Royal American Management - Palatka, FL

Full-time - Mid Level

Palatka, FL

Real Estate

About the position

The Community Manager at Royal American Management is responsible for the full oversight of an assigned property, providing leadership and direction to associates, and ensuring excellent customer service to residents. This role involves mentoring staff, managing property operations, and maintaining compliance with relevant laws and regulations. The Community Manager plays a crucial role in creating a positive environment for residents and associates alike, while also being involved in marketing, budgeting, and property maintenance.

Responsibilities

• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
• Monitor landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software program to enter in and track service requests, and regularly review maintenance reports
• Conduct walk-through and follow up for vendors work on site
• Inspect apartments for move in condition and turn over status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Requirements

• High School Diploma or Equivalent
• Property/Community Manager state level license where required
• Minimum three (3) years property management experience preferred
• Proficiency in One Site preferred
• Computer literacy
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• Strong leadership skills, communication skills, and decision-making abilities
• Ability to perform all functions of an Assistant Community Manager
• High degree of creativity, coupled with sound business judgment
• An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers
• Performance oriented and highly motivated to produce results
• Excellent written and oral communication skills

Nice-to-haves

• ARM (Accredited Residential Manager) designation
• CAM (Certified Apartment Manager) designation

Benefits

• Competitive salary
• Full-time position
• Opportunities for career growth and development