Community Manager - The Park at Massalina

$45,000 - $70,000/Yr

Royal American Management - Panama City, FL

Full-time - Mid Level

Onsite - Panama City, FL

Real Estate

About the position

Royal American Management, a multi-regional property management company, is seeking an experienced Community Manager for an apartment community in Panama City, FL. The successful candidate will be responsible for all on-site operations and achieving established financial and operational objectives. Applicants should be multi-skilled, a self-starter, and a leader with strong communication skills. Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at the assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. The incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism. This role requires a proactive approach to managing the community, ensuring that all operations run smoothly and efficiently while maintaining a positive environment for residents and staff alike. The Community Manager will also be involved in various administrative tasks, including budget preparation and monitoring landlord-tenant relations, ensuring compliance with all relevant laws and regulations.

Responsibilities

• Supervises and provides training to community associates
• Evaluates associates' performance, including the completion of annual performance reviews
• Counsels underperforming associates and provides critical feedback to improve performance
• Creates a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attracts, screens, and selects prospective residents in accordance with federal, state, and governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintains knowledge and awareness of market conditions affecting leasing and operations
• Develops and executes marketing and advertising campaigns for apartment leasing
• Assists with development and implementation of resident services programming
• Maintains sound rent collection procedures, including following up with delinquent accounts
• Delivers rent deposits to the bank and submits relevant documentation
• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
• Maintains familiarity with all procedures and requirements for accounts payable
• Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
• Monitors landlord-tenant relations and mediates disputes when necessary
• Utilizes maintenance software program to enter in and track service requests, and regularly reviews maintenance reports
• Inspects apartments for move-in condition and turnover status
• Inspects property grounds, office, community room(s), and all other amenities to ensure they are clean and maintained
• Ensures all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitors the activities being performed

Requirements

• Minimum 3 years' experience in Property Management with HUD and Tax Credit
• High School Diploma or Equivalent
• Computer Literate: Microsoft Suite including Word, Excel, and Outlook
• One-site Property Management Software experience is a plus
• Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement, and Balance Sheet
• Ability to read, interpret and analyze trend reports
• Ability to think strategically, plan and monitor results
• Possess a sense of urgency and accountability

Nice-to-haves

• Proficiency in One Site preferred
• Experience in Tax Credit and HUD preferred
• The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Benefits

• Competitive salary
• Company-paid benefits: life insurance and LTD
• Company-subsidized health benefits
• Wellness programs
• Employee Assistance Program
• 401(k) matching contribution
• Fifteen (15) days Paid Time Off (PTO) in the first year
• Ten (10) paid holidays
• Tuition reimbursement programs and annual scholarship program