Community Manager - The Rose and Laurelhurst

Reach Community Development • Portland, OR

426d • $52,333 - $60,466

About The Position

The Community Manager at REACH is responsible for overseeing the physical and financial operations of various housing projects, including Conventional Housing, LIHTC (Tax Credit Affordable Housing), and HUD Program Housing. This role involves managing tenant relations, ensuring compliance with housing regulations, and coordinating resident activities. The Community Manager plays a crucial role in maintaining the property, managing staff, and ensuring a positive living environment for residents.

Requirements

• High school diploma or GED.
• Two years related experience required.
• Knowledge of property management practices including applicable landlord/tenant and fair housing rules and regulations.
• Knowledge of tax credit compliance practices, policies and procedures.
• Working knowledge of basic maintenance and cleaning techniques.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) computer programs.
• Good verbal, written and interpersonal communication skills.
• Basic math, attention to detail and organizational skills.

Nice To Haves

• Tax Credit and/or Occupancy Specialist Certification required, if indicated above.
• Trained and knowledgeable in Fair Housing and Oregon Landlord Tenant Laws.

Responsibilities

• Manages and directs activities and services in support of physical and financial operations of the property(ies).
• Assists and adheres to organization's policies and procedures for marketing activities to rent vacant units in a timely manner.
• Maintains and monitors project waitlist per established guidelines.
• Directly responsible for tenant selection and adheres to appropriate tenant selection policies and organization's applicant screening policies.
• Coordinates resident move-in activities including collecting deposits, completing paperwork and new resident orientation, per organizations policies.
• Collects and monitors monthly rents (resident and assistance payments as applicable).
• Safeguards all monies received and posts rents to resident accounts promptly and accurately.
• Prepares deposit and transmits to bank.
• Maintains tenant relations, including responding to tenant requests and complaints and takes appropriate action.
• Makes appropriate referrals to Resident Services; cooperates with Resident Services activities.
• Interacts with various social service agencies as needed and with the Home Forward staff, when applicable.
• Manages unit turnover preparation, repair and maintenance by supervision of the Maintenance Technician.
• Processes resident move-out activities, per established guidelines.
• Responsible for lease enforcement including but not limited to accurate and timely preparation and service of lease violation notices; initiates and processes court actions and attends court proceedings to facilitate evictions, if necessary.
• Manages maintenance and janitorial activities of building interior, exterior and grounds through the supervision of the Maintenance Technician.
• Collaborates with the Maintenance Technician and Facilities Manager when complex repair and maintenance projects are necessary.
• Conducts annual inspections with the Maintenance Technician and the assistance of the Facilities Manager if required.
• Monitors building for safety, security, cleanliness and general good condition.
• Responds to emergency situations and takes appropriate action.
• Ensures compliance with applicable laws, rules and regulations.
• Maintains appropriate paperwork, files and records.
• Completes and submits reports, forms and other paperwork as required.
• Assists Supervisor and Director of PM with preparation of annual building budget.
• Maintains work area in clean and professional manner.
• Purchases supplies, services and materials, per purchasing policies, as necessary.
• Performs other related duties as assigned.

Benefits

• 401(k) Retirement plan with employer match
• Flexible spending account (FSA)
• Health savings account (HSA)
• Medical insurance
• Dental insurance
• Employee assistance program (EAP)
• Short and long-term disability insurance
• Life and AD&D insurance
• Paid holidays
• Paid time off (PTO)
• Personal days
• Sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED