Regus Management Group - Seattle, WA
posted 3 months ago
As a Community Manager at IWG, you will play a pivotal role in ensuring the smooth operation of your center located in Seattle, Washington. Your primary responsibility will be to create a welcoming and efficient working environment that fosters customer satisfaction and retention. You will lead a team, motivating them to deliver exceptional service while managing the day-to-day activities of the center. This includes overseeing the reception area, welcoming members and guests, and ensuring that all facilities are in top condition for use. You will also be responsible for coordinating the onboarding of new members, understanding their business needs, and facilitating networking opportunities within the community. A typical day will involve reviewing daily reports to plan your activities, welcoming members and guests, and assisting them with their needs, such as setting up meeting rooms and technology. You will engage with new members to understand their requirements and think creatively about how to connect them with other businesses in the center. Additionally, you will manage logistics for new companies moving into the center, ensuring that all preparations are in place for a seamless transition. Throughout the day, you will also handle administrative tasks such as reviewing billing, managing service requests, and preparing for team meetings. Your role will require you to be proactive in identifying and resolving issues before they escalate, ensuring that the center operates smoothly and efficiently. You will also be responsible for maintaining a positive atmosphere, encouraging team collaboration, and providing coaching and support to your team members. This position offers a unique opportunity to contribute to a dynamic work environment while developing your career in a global company.