Community Manager - Washington D.C.

JPMorgan Chase - Washington, DC

Full-time - Mid Level

Washington, DC

Credit Intermediation and Related Activities

About the position

The Community Manager role within the Community and Business Development organization is crucial for supporting the success of both customers and the community. Reporting to the Divisional Community & Business Development Manager, this position focuses on growing business opportunities within underserved communities and creating actionable financial health roadmaps. The role involves developing community outreach programs, collaborating with various teams, and ensuring that financial education and product solutions are accessible to all within the assigned community.

Responsibilities

• Develop a community outreach and engagement program that builds community relationships with proven ability to make business development sales calls (70% external, 30% internal)
• Leverage national community playbook to engage the community meaningfully, complementing the curriculum with local programming and events to host in branches
• Build and manage the community engagement calendar, facilitating regular financial health workshops, Chase Chats, and community events in the branch
• Own execution of events end to end from outreach, in-branch awareness, customer and community enrollment
• Report results based on event surveys to inform national community teams on opportunities for improvement
• Partner with Branch Managers, Bankers, and OneChase Partners on customer engagement, referrals from events, and adoption of financial product solutions
• Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership

Requirements

• Proven leadership experience with the ability to influence across the firm and in the community
• Strong event coordination and project management skills
• Ability to build strong relationships with clients, peers, partners, and contacts
• Executive presence with strong presentation skills in small and large public group settings
• Self-starter with a proactive approach, strong time management and prioritization skills
• Strong analytical, strategic, and independent problem-solving skills
• Proven ability to discover needs and connect clients and business owners to the right resources

Nice-to-haves

• Bilingual language preferred