Community Manager - Wesley Village

Bell Partners - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

1,001-5,000 employees

Real Estate

About the position

As a Community Manager at Bell Partners, you will play a pivotal role in leading and directing all community operations to ensure the delivery of quality services and a high degree of customer satisfaction. Your leadership will motivate community staff members to provide exceptional services to residents, thereby maintaining a high level of resident satisfaction. You will be responsible for the recruitment, hiring, onboarding, management, and performance feedback of associates, ensuring that the team is well-equipped to meet the needs of the community. In this role, you will be tasked with motivating associates through recognition programs, training, and team-building activities. You will ensure that the team meets the strategic drivers set by Bell Partners, which includes training staff members on proper leasing techniques and resident service. You will also be responsible for maximizing property performance, which involves walking the grounds and inspecting apartments to ensure they meet the company’s standards. Your responsibilities will include conducting regular performance appraisals, addressing employee relations or associate concerns, and maintaining complete and accurate associate files. You will conduct weekly meetings with leasing and maintenance staff to ensure alignment and communication across teams. Additionally, you will develop and administer the community budget, evaluate unit prices in accordance with market trends and budget goals, and develop an annual marketing plan while conducting monthly marketing reviews. You will oversee routine capital projects, coordinate with Construction Services as necessary, and hold responsibility for 35% of leasing activities. Regular attendance and punctuality are essential in this role, as is the ability to tour visitors and guests to showcase amenities, apartments, models, and the community, which may involve walking on hills and up and down three flights of stairs.

Responsibilities

• Lead and direct all community operations to ensure quality services and high customer satisfaction.
• Motivate associates through recognition programs, training, and team building.
• Train staff members on proper leasing techniques and resident service.
• Maximize property performance by walking the grounds and inspecting apartments.
• Tour visitors and guests to show amenities, apartments, models, and the community.
• Conduct regular performance appraisals and address employee relations or associate concerns.
• Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys.
• Conduct weekly meetings with leasing and maintenance staff.
• Develop and administer community budget, and evaluate unit prices in accordance with the market and budget goals.
• Develop an annual marketing plan and conduct marketing reviews monthly.
• Obtain bids for all contract services and oversee routine capital projects, coordinating with Construction Services as necessary.
• Hold responsibility for 35% of leasing activities.
• Ensure regular attendance and punctuality.

Requirements

• BA/BS in business, sales, or related field, relevant experience, or a combination.
• Successful supervisory experience.
• 3+ years' experience in a property management role preferred.
• Ability to build, lead, and serve on teams.
• Strong marketing skills required.
• Advanced mathematical skills and ability to analyze and explain financial reports.
• Strong working knowledge of MS Office Suite including MS Excel.
• Superior interpersonal skills and the ability to provide exceptional customer service.
• Strong time management skills and the ability to multi-task required.
• Knowledge of Yardi Voyager, or other similar programs preferred.
• Demonstration of Bell Core Values.

Nice-to-haves

• Experience in a similar role within the property management industry.
• Familiarity with community engagement strategies.
• Proven track record of achieving high resident satisfaction scores.

Benefits

• Opportunities for career growth.
• Total rewards benefits package.
• Cell phone allowance.
• Family health insurance, 401(k) match, vacation, personal days, and sick time.
• Customized training programs.
• Associate referral bonus plan.
• Diverse, equitable, and inclusive work environment.
• A culture that empowers you to make a difference.