Community Manager

$68,000 - $72,000/Yr

FirstService Residential - Carlsbad, CA

Part-time,Full-time - Mid Level

Carlsbad, CA

10,001+ employees

Real Estate

About the position

A Community Manager at FirstService Residential is responsible for managing all aspects of community associations, serving as an advisor to the Board of Directors, homeowners, and vendors. This role requires independent judgment and discretion when advising directors, instructing vendors, and verifying completed work. The Senior Community Manager operates under general supervision and possesses specialized training in community association management. The position entails managing multiple communities, necessitating collaboration with various departments within the company to fulfill the needs of the associations. In addition to conducting business and completing projects on behalf of the board, the Community Manager may oversee community management staff, including training, retention, and performance management. The Community Manager's responsibilities encompass financial management, ensuring the association's fiscal health through financial statement reviews, budget preparation, and accounting needs. They are tasked with ensuring compliance with civil code and legal document requirements, managing insurance coverage, and serving as a liaison to legal counsel when necessary. The role also involves facilitating communication between the Board of Directors and the community, coordinating meetings, creating agendas, and managing vendor relations. The Community Manager is expected to foster a positive community culture, retain clients, and utilize company resources effectively to achieve daily tasks. The position requires a strong commitment to customer service, effective communication skills, and the ability to work independently and collaboratively. The Community Manager must also be prepared to attend evening meetings and occasionally work weekends, demonstrating flexibility and dedication to the role.

Responsibilities

• Manage all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors.
• Conduct financial management including financial statement review, budget preparation, and accounting needs.
• Ensure compliance with civil code and legal document requirements for the association.
• Serve as a liaison to association counsel and manage insurance coverage needs.
• Coordinate, attend, and oversee all client and board meetings, creating agendas and correspondence as needed.
• Manage vendor relations and oversee the RFP process, providing analysis and recommendations.
• Conduct walkthroughs for landscape, violations, architectural reviews, and work order verifications.
• Foster team building among FirstService Associates and Departments.
• Utilize company tools and resources effectively to accomplish daily tasks.

Requirements

• Bachelor's degree preferred or comparable business experience.
• CMCA certification preferred; will be required within two years of hire.
• Excellent customer service and relationship-building skills.
• Strong organizational skills and time management abilities.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Ability to read and understand financial statements and budgets.

Nice-to-haves

• Experience in community association management.
• Strong communication skills, both oral and written.
• Ability to draft correspondence and reports effectively.

Benefits

• Health savings account
• Partner benefits
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Pet insurance