Community Manager

$40,000 - $50,000/Yr

M. Shapiro Real Estate Group - Springfield, IL

Full-time - Mid Level

Springfield, IL

About the position

The Community Manager at M. Shapiro Real Estate Group is responsible for overseeing the operations of a multifamily community in Springfield, IL. This role focuses on ensuring high levels of customer service, managing a team, and maintaining the property to attract and retain residents. The ideal candidate will be a self-starter with strong organizational and leadership skills, capable of handling various responsibilities from marketing to financial management.

Responsibilities

• Ensure residents receive the highest levels of service consistent with the company's Customer Service philosophy.
• Work with management team to build out and manage a team of leasing superstars and a friendly maintenance team.
• Handle and resolve resident/customer service issues in a timely and professional manner.
• Maintain properties to ensure they look their best at all times.
• Develop a marketing strategy and maintain effective advertising to attract prospective residents to the community.
• Coordinate and manage the rental, leasing, refurbishments, closings, and follow-up.
• Meet or exceed leasing budgets.
• Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts.
• Oversee the eviction process for the community with the assistance of the Regional Manager.
• Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances.
• Oversee capital expenditure improvements.
• Other duties and projects as assigned.

Requirements

• High school diploma or GED; Bachelor's degree in Real Estate, Hospitality, or Business is a plus.
• Minimum of 2 years property management experience including 2 years of supervisory experience.
• Prior sales and leasing experience.
• General knowledge of repair and maintenance duties.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
• Computer proficiency, including the internet and Microsoft Office Suite; experience using Rent Manager is preferred.
• Flexibility to respond to community needs during non-business hours.