Community Manager

Franklin Group - Chesapeake, VA

Full-time - Mid Level

Chesapeake, VA

Crop Production

About the position

The Community Manager is responsible for overseeing the operational and financial aspects of a residential community, ensuring that company goals are met in these areas. This role involves managing personnel, leasing, collections, resident services, maintenance, and compliance with laws and company policies. The Community Manager plays a crucial role in enhancing revenue, maintaining property conditions, and fostering resident satisfaction.

Responsibilities

• Operate the community within financial guidelines and approved budget.
• Ensure timely collection of rents and posting of payments.
• Issue 5-day notices and manage evictions as necessary.
• Perform physical inspections of the community and verify conditions of vacant apartments.
• Coordinate with maintenance staff for timely reconditioning of apartments after move-out.
• Directly supervise office staff and maintenance supervisor, with indirect supervision of maintenance operations.
• Interview, hire, and onboard community team members.
• Maintain professional appearance and behavior for self and team members.
• Order necessary administrative supplies and equipment for the office staff.
• Implement and enforce company policies and procedures across all departments.
• Supervise leasing activities and ensure effective sales techniques are used.
• Approve and submit invoices for payment.
• Respond to resident requests or complaints in a timely manner.
• Generate and analyze reports on leasing trends and financial performance.
• Design and maintain a resident retention program.
• Ensure compliance with OSHA standards and company safety policies.
• Report any unusual circumstances regarding residents or the community.
• Seek educational opportunities for personal growth and development.

Requirements

• High school diploma or GED required; 3-5 years of related experience preferred.
• Ability to read, analyze, and interpret business documents and regulations.
• Strong communication and presentation skills for various audiences.
• Experience in managing a diverse workforce and resolving conflicts.
• Analytical skills to interpret financial statements and identify trends.
• Problem-solving skills to make decisions under risk or uncertainty.
• Ability to perform basic mathematical calculations.

Nice-to-haves

• Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended.
• Knowledge of Fair Housing Laws is preferred.

Benefits

• Referral program