Community Manager

Mill Creek Residential - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

Construction of Buildings

About the position

The Community Manager at Mill Creek Residential is responsible for driving financial performance, operational excellence, and delivering outstanding customer service across one or more residential communities. This role involves leadership and management of community operations and maintenance teams, setting performance standards, and coaching associates to achieve business goals.

Responsibilities

• Manage financial aspects of operations for the assigned community to contribute to business goals.
• Develop, implement, and monitor programs to maximize revenue and maintain expense control.
• Oversee pricing and occupancy strategies and assist in community budget preparation.
• Provide strategic monthly reforecasts and operating reports.
• Review and approve contracts within defined budget authority levels.
• Partner with the Service Manager to recommend capital improvements.
• Oversee sales, lease renewals, and the move-in/move-out process.
• Maintain knowledge of community inventory, pricing, and competitors.
• Ensure community maintains brand standards and compliance with laws and regulations.
• Recruit, hire, and develop associates, providing training and performance evaluations.
• Establish goals and accountability for the team, providing feedback and coaching.

Requirements

• High School diploma or equivalent (GED); Bachelor's degree preferred.
• 3-5 years of multi-family or related property management experience.
• 2 years of supervisory experience.
• Strong commitment to customer service and communication skills.

Nice-to-haves

• Experience with Yardi and Entrata software.
• Knowledge of Revenue Management Software.

Benefits

• Diverse, equitable, and inclusive workplace culture.
• Opportunities for professional development and growth.