Community Manager

$52,000 - $52,000/Yr

Qrm - La Habra, CA

Full-time - Mid Level

La Habra, CA

Real Estate

About the position

The Community Manager is responsible for overseeing all operations of an income-producing residential property, ensuring high standards of resident service and property maintenance. This role involves marketing apartments, managing leasing processes, fiscal oversight, and maintaining a safe and clean community environment. The Community Manager works under the supervision of the Portfolio Manager and is expected to demonstrate leadership and sound judgment in managing the property effectively.

Responsibilities

• Market apartments by promoting rentals on the phone and in person, demonstrating apartments and community to prospective renters, and securing commitments and deposits from prospective residents.
• Complete residential lease administration using the company's software & forms.
• Maintain the highest standards of resident service and relations.
• Ensure that residents are provided with a clean, safe, well-maintained community.
• Maintain and submit accurate payroll records as required by the company.
• Collect delinquent rents and notify supervisor to initiate unlawful detainer actions as appropriate.
• Ensure that maintenance requests are handled as quickly, efficiently, and effectively as possible, always within 24 hours.
• Adhere to company accounting directives, including weekly and monthly reports, income accounting, expense control, and daily bank deposits.
• Coordinate maintenance and vacant apartment prep-work with maintenance supervisors or outside vendors as required.
• Perform move-in and move-out administration with particular attention to consistent apartment inspections.
• Supervise contractors or vendors working on the property.
• Represent QRM Corp. and the community in a professional manner.
• Prepare security deposit dispositions immediately after move-out, ensuring timely processing.
• Adhere to Fair Housing Policy, ADA, and California's Injury and Illness Prevention Policy.
• Monitor potential liability risks and follow all QRM Corp. policy directives to mitigate potential economic loss.
• Resolve resident issues at the property level without Portfolio Manager's intervention.

Requirements

• Bachelor's Degree preferred, or equivalent experience.
• 2+ years' experience as a community and/or property manager for a conventional property.
• Excellent problem-solving skills.
• Strong attention to detail and accuracy with proven ability to review, organize, interpret, and summarize data.
• Strong commitment to quality.
• Customer-oriented and flexible.
• Ability to work independently and in a team environment, especially in high-pressure situations.
• Excellent communication skills, both orally and in writing.
• Exceptional organizational and time management skills with the ability to multi-task projects for timely completion.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Critical thinking skills.

Nice-to-haves

• Experience in time management.
• Knowledge of Landlord Tenant Law including fair housing rules.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance