Community Manager

RPM Living - Middleton, WI

Full-time - Mid Level

Middleton, WI

Heavy and Civil Engineering Construction

About the position

The Community Manager at RPM Living is responsible for overseeing all business operations at an apartment community. This role requires strong leadership, effective communication, and the ability to foster resident satisfaction and retention. The Community Manager will lead the property staff, manage budgets, ensure compliance with company policies, and maintain positive relationships with residents and owners.

Responsibilities

• Lead property staff, conducting candidate interviews, overseeing onboarding, training, and performance assessments.
• Drive team performance by providing feedback and managing disciplinary actions in collaboration with HR.
• Conduct ongoing training with office staff on leasing paperwork and workplace safety.
• Motivate associates through recognition programs and team-building activities.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting.
• Promote resident satisfaction by responding promptly to complaints and service requests.
• Collaborate with the maintenance team to ensure timely completion of resident service requests.
• Analyze market trends and partner with marketing to implement leasing strategies.
• Follow eviction procedures and manage client/owner relationships.

Requirements

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience.
• 3+ years of related multi-family property management experience.
• Strong leadership and management skills.
• Effective communication skills and a team player attitude.
• Proficient in Microsoft Office Suite and property management software.
• Valid driver's license.

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Paid holidays
• Paid time off