Community Manager

$60,000 - $75,000/Yr

Quantum Leap Property Management - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

About the position

The Community Manager at Quantum Leap Property Management is responsible for overseeing daily business operations at a San Antonio community. This role requires strong interpersonal skills, effective communication, and the ability to lead and train a team while ensuring compliance with company policies and maintaining high standards of resident service.

Responsibilities

• Supervise leasing and maintenance activities to ensure compliance with company policy.
• Analyze performance and trends to develop and implement monthly marketing plan.
• Train, motivate and supervise all on-site staff in order to achieve operation goals.
• Conduct employee orientation and training, ongoing formal and informal performance evaluation, review and approve timesheets, instruct and advise on-site staff of employee procedures and guidelines.
• Facilitate disciplinary action and documentation up to and including termination of employment if necessary.
• Conduct ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed.
• Enforce safety policies, regulations and OSHA compliance.
• Secure bids for repairs and replacement work beyond capability of staff.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Adhere to the financial goals of the owner.
• Complete month-end and year-end reporting as required.
• Provide narrative of all monthly expense variances +/- 10% per line item.
• Ensure that property operations are compliant with all applicable regulatory requirements.
• Build and maintain a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents.

Requirements

• Three plus years of related multi-family property management experience.
• Experienced with MS Office Suite including Word and Excel.
• Experience with Resman a plus.
• Strong leadership and management skills are essential.
• Team player with effective communication skills.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Volunteer time off