Community Manager

Continental Properties Company Incorporated - Collierville, TN

Full-time - Mid Level

Collierville, TN

Real Estate

About the position

Continental Properties is seeking an experienced and customer-centric Community Manager for our brand-new Springs at Ashby residential apartment community located in Collierville, TN. As a Community Manager, you will play a crucial role in the successful operations of the community, ensuring that residents have an exceptional living experience while fostering a positive and productive work environment for your team. This position is full-time and reports directly to the Regional Director/Vice President. In this role, you will be responsible for developing and managing the operating income and expense budgets, leading and directing all business functions including sales, marketing, and customer service for the community. You will also be tasked with hiring, developing, and motivating your team, promoting high levels of engagement and continued growth and development. Additionally, you will oversee the performance of the community and the well-being of residents, ensuring that all operations align with the company’s standards and goals. The ideal candidate will have a strong commitment to customer service and a proven track record in residential community management. You will need to be adaptable, as the role requires working a non-traditional schedule that may include evenings, weekends, and holidays. The position involves a combination of sedentary desk work and touring the community, which may include navigating stairs in select units. Proficiency in using a computer, telephone, and other office equipment is essential for performing daily tasks effectively.

Responsibilities

• Develop and manage the operating income/expense budgets
• Lead and direct all business functions, sales, marketing, and customer service for the community
• Hire, develop, and motivate your team, promoting high levels of engagement and continued growth and development
• Oversee the performance of the community and the well-being of residents

Requirements

• 3 plus years of residential community management experience
• Experience leading and developing teams
• Experience creating budgets/increasing a community's NOI
• An unmatched commitment to customer service
• Experience in Onesite, Ops Technology, YieldStar, Lead2Lease and Compliance Depot preferred
• Ability to work a non-traditional schedule including evenings, weekends, and holidays

Nice-to-haves

• Experience in Onesite, Ops Technology, YieldStar, Lead2Lease and Compliance Depot preferred

Benefits

• Career Growth with tools, training, and opportunities for meaningful career development
• Comprehensive mental health support including 8-free counseling sessions per year
• Generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months
• Discount on on-site apartments
• Performance incentives including commissions on new leases and renewals, and quarterly and year-end bonuses
• Comprehensive benefits package including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance
• 6-weeks paid parental leave and family-forming & fertility resources (up to 12-weeks leave for birth mothers)