Community Manager

AvalonBay Communities - Durham, NC

Full-time - Mid Level

Durham, NC

Real Estate

About the position

AvalonBay Communities, Inc. is seeking a Community Manager to lead our leasing team and enhance the apartment living experience. This role is pivotal in overseeing the overall management of an apartment community or a group of communities, ensuring that residents enjoy a luxurious living experience. The Community Manager will be responsible for all aspects of office operations, including leasing, resident relations, and collaboration with maintenance teams. The position requires a strong focus on financial performance, as the Community Manager will prepare and manage the property's budget, ensuring that revenue and expenses align with company goals. In this role, you will foster positive relationships with residents, addressing their concerns and resolving issues promptly. You will enforce lease agreements and community policies consistently and fairly, while also organizing and managing resident events and initiatives to promote a sense of community. Your leadership skills will be essential in creating a better place to live and a top place to work, as you set new standards for quality and service in apartment management. As a Community Manager, you will utilize your experience in property management to develop solutions that sustain high standards of customer service, optimize revenue generation, and manage expenses effectively. You will also be responsible for managing contracts with third-party service providers, ensuring that all operations run smoothly and efficiently. This position is not just about managing properties; it’s about pioneering exceptional living experiences and redefining what it means to live in style and comfort.

Responsibilities

• Oversee all aspects of office operations for an apartment community or group of communities.
• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property's budget, including revenue, expenses, and capital improvements.
• Utilize leadership skills to create a better place to live and a top place to work.
• Manage community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Resolve resident issues effectively and efficiently.
• Support and develop subordinates, providing feedback and coaching to improve performance.

Requirements

• High School diploma or equivalent (GED) required; Bachelor's degree preferred.
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
• 2+ years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Previous experience utilizing data/reports to develop solutions for customer service and revenue generation.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching that results in improved performance.
• Ability to exercise professional judgment with composure.

Nice-to-haves

• Experience managing contracts with third-party service providers.

Benefits

• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on apartment homes.
• Growth based on achievement and promotion from within.
• Associate recognition programs.