Community Manager

$66,100 - $82,800/Yr

Hunt MH Shared Services - Oak Harbor, WA

Full-time - Mid Level

Oak Harbor, WA

Real Estate

About the position

The Community Manager plays a crucial role in assisting the Community Director with the overall operation of the property, ensuring customer satisfaction and effective management of resident relations. This position involves direct supervision of staff, financial management, compliance with company policies, and maintaining the property’s operational standards.

Responsibilities

• Directly supervises Community Supervisors, Leasing Specialists, and Resident Service Specialists.
• Monitors all accounts receivable including collecting rent, posting rent, and maintaining balanced, accurate rent roll.
• Collects delinquent account balances from previous residents.
• Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases units as needed and ensures execution of leases and lease files are properly completed.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enters, processes, and receives vendor payables and scans all invoices to the AP department to process payments.
• Ensures that unsafe conditions are corrected in a timely manner.
• Processes move-ins, move-outs, and lease renewals.
• Assists Community Director with site-level leadership to include staff performance and resident relations.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies condition of vacant units and community appearance and safety.
• Coordinates with maintenance and make-ready staff to ensure timely recondition of units after move-out.
• Performs 21-day pre-inspections and move in/outs inspections with residents, as requested.
• Assists in weekly, monthly, quarterly reports and executive summaries.
• Creates PO's for office expenses and may create, process and invoice residents for monthly utilities.

Requirements

• High School Diploma or GED required; Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.
• 2 years previous property leasing experience or applicable skills required.
• 1-3 years previous experience managing others required.
• Previous experience with YARDI preferred.
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• Requires a reliable, self-motivated, team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred; Certified Apartment Manager (CAM) preferred.
• Valid Driver's License required.

Nice-to-haves

• Previous experience with YARDI
• Certified Professional of Occupancy (CPO) certification
• Accredited Residential Management (ARM) certification
• Certified Apartment Manager (CAM)

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• HSA/FSA accounts
• Retirement plans
• Rewards programs