Community Manager

$60,000 - $70,000/Yr

Mckinley & Associates - Ypsilanti, MI

Full-time - Mid Level

Ypsilanti, MI

Professional, Scientific, and Technical Services

About the position

McKinley Companies is seeking an experienced and driven Community Manager to lead and enhance the quality of life for both team members and residents within our owned residential communities. This role is not confined to a typical office setting; instead, it involves actively engaging with the community on a daily basis to ensure that residents feel at home and that the environment is clean, organized, and well-maintained. The Community Manager will be responsible for creating a motivating atmosphere for employees, encouraging them to meet challenging goals and uphold high standards of service. In this position, you will be accountable for the overall success of the community, which includes managing key operational components such as lease renewals, sales, apartment turnovers, expense control, resident work orders, and rent collections. Your leadership will be crucial in fostering a welcoming community that delights customers and builds loyalty. You will also be expected to utilize YARDI software to track availability, manage resident data, and capture demographic information, ensuring that all operational aspects are efficiently handled. The Community Manager will play a pivotal role in transforming customer service experiences, viewing challenges as opportunities for positive change. With a focus on financial decision-making, you will work within budgetary guidelines and make informed decisions that impact the community's financial health. This position offers a competitive salary, quarterly bonus potential, and a comprehensive benefits package, making it an exciting opportunity for a motivated leader.

Responsibilities

• Engage with the community daily to ensure residents love their home.
• Maintain a clean, organized, and well-cared-for environment throughout the community.
• Create a motivating atmosphere for employees to achieve challenging goals.
• Oversee the overall success of the community, including renewals, sales, and rent collections.
• Utilize YARDI software for tracking availability and managing resident data.
• Transform customer service challenges into positive outcomes for residents.
• Make quick financial decisions while adhering to budgetary guidelines.

Requirements

• Extensive supervisory experience leading groups of people.
• Strong customer service background with a focus on transforming negative experiences.
• Experience with YARDI software for managing resident and prospect data.
• Ability to make financial decisions within budgetary constraints.
• Proven leadership and team management skills.
• Excellent multitasking and time management abilities.
• Strong problem-solving and objection handling skills.
• Effective communication skills, both verbal and written.

Nice-to-haves

• Experience in sales and building client relationships.
• Active listening skills to identify customer needs.

Benefits

• Competitive base salary with quarterly bonus potential.
• Comprehensive medical, dental, and vision insurance.
• 401(K) retirement plan.
• Life and AD&D insurance.
• Employee Assistance Program (EAP).
• Identity theft protection and pre-paid legal services.
• Apartment discounts available.