Community Manager

$39,520 - $62,400/Yr

Unclassified - Portland, OR

Full-time - Mid Level

Portland, OR

About the position

We are seeking a highly motivated and organized individual to join our team as a Community Manager. In this role, you will be responsible for overseeing the day-to-day operations of our property, ensuring resident satisfaction, and maintaining a positive community atmosphere. Your leadership will be crucial in fostering a welcoming environment for residents and staff alike. You will lead, direct, and supervise employees assigned to the community, providing them with regular performance feedback and conducting annual reviews. It is essential to take timely action regarding any misconduct by effectively collaborating with Human Resources. As a Community Manager, you will be involved in the recruitment process, successfully interviewing, hiring, training, and retaining employees. You will perform all related accounting tasks, including collecting and posting rent, fees, and other payments, as well as processing month-end and zero receipts in a timely manner. Working closely with the Accounting Department, you will resolve any accounting issues and errors that may arise. Additionally, you will handle accounts payable tasks, including processing or approving invoices and payables, and regularly review and analyze utility billing and rentable item charges to ensure accuracy. You will oversee the community's marketing program, which includes social media engagement and managing collateral inventory. Collaborating with the Marketing Department, you will contribute to additional community marketing efforts. Providing excellent customer service to all residents, prospects, and guests is a key aspect of this role. You will lead all revenue management efforts to ensure the community's maximum income is achieved, monitoring HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders. Furthermore, you will oversee compliance with all requirements of the tax credit program as it relates to the community, working effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting. Other responsibilities may be assigned as needed, making this a dynamic and engaging position for the right candidate.

Responsibilities

• Lead, direct and supervise employees assigned to the community.
• Provide employees with regular performance feedback, complete annual reviews and take timely action of misconduct by effectively working with Human Resources.
• Successfully interview, hire, train and retain employees.
• Perform all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner.
• Work effectively with the Accounting Department to resolve accounting issues and errors.
• Perform accounts payable tasks including processing or approving invoices and payables.
• Review and analyze utility billing and rentable item charges regularly to ensure accuracy.
• Oversee the community's marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.
• Support the overall marketing and leasing efforts of the community by providing sound input and suggestions regarding promotions, advertisements, and pricing.
• Provide excellent customer service to all residents, prospects, and guests.
• Lead all revenue management efforts to ensure the community's maximum income is achieved.
• Monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders.
• Oversee, provide direction, ensure timely submittals, and keep compliant with all requirements of the tax credit program as it relates to the community.
• Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.

Requirements

• 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility.
• Thorough knowledge of Federal Fair Housing and other applicable local, state or federal regulations.
• Knowledge of Section 42 LIHTC or similar program associated compliance processes preferred.
• Experience leading a team with the ability to source, interview and manage employee performance.

Nice-to-haves

• Customer service experience (1 year preferred)
• Driver's License (preferred)
• Ability to commute to Portland, OR 97239 (preferred)
• Ability to relocate to Portland, OR 97239 before starting work (required)

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance