Community Manager

$60,000 - $70,000/Yr

Birge And Held Asset Management - Denver, CO

Full-time - Mid Level

Denver, CO

Real Estate

About the position

The Community Manager is accountable for the operations of their assigned property within the multi-family residential sector. This role is crucial in supervising, managing, and coordinating various activities and resources to achieve the objectives set forth by the property owner. The primary goals include maximizing occupancy levels, increasing income, and enhancing property values while ensuring compliance with industry standards and company policies. The Community Manager plays a vital role in maintaining the overall appearance, cleanliness, and safety of the property, which directly impacts resident satisfaction and retention. In this position, the Community Manager will conduct business in accordance with all relevant laws, including Fair Housing and the Americans with Disabilities Act. They will be responsible for inspecting common areas and buildings regularly to ensure they meet the expected standards. The role also involves managing leasing activities, showing apartments, and maintaining a high occupancy rate. The Community Manager will utilize a computer system for various tasks and must stay updated on any changes to the system. Additionally, the Community Manager will oversee the processing of applications to ensure a quick turnover of vacant apartments while adhering to selection criteria. They will facilitate the move-in and move-out processes for residents, ensuring all necessary paperwork is completed accurately. The position requires maintaining positive customer relations, addressing resident concerns, and supervising the apartment community staff. Regular communication with the District Manager and Regional Manager is essential to address the community's needs effectively. The Community Manager will also work closely with the accounting department to ensure financial policies are followed, enhancing cash flow and profitability. They will enforce lease agreements and government regulations, manage vendor communications, and resolve day-to-day resident issues. This role demands adaptability and innovation to maximize efficiency and profitability in a dynamic environment.

Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
• Ensure adherence to budgets.
• Manage general leasing and renewal activities.
• Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy.
• Perform primary duties using a computer system and keep current on system changes.
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria.
• Ensure new residents are properly moved in and complete move-in inspection form.
• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
• Analyze processes and procedures to ensure optimum efficiency levels.
• Maintain positive customer relations with current and prospective residents.
• Initiate and implement policies/procedures to address resident concerns; e.g. service requests, noise complaints, etc.
• Supervise apartment community staff including performance management, discipline, and timekeeping.
• Communicate frequently with your assigned District Manager & Regional Manager on vital needs of the community.
• Work with the accounting department to ensure financial policies and procedures are adhered to and that conditions are positive to enhance cash flow and profits.
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
• Develop and maintain positive relations with tenants, contractors, local community and groups or associations.
• Perform evictions, utility shut-offs and landlord liens as required on delinquent rents.
• Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance.
• Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently.
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
• Communicate important information to residents with well-written and professional notices.
• Carry out other duties as assigned by your supervisor or other Leadership staff.
• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment.

Requirements

• At least three (3) years of management experience in the field of residential property management.
• An understanding of NOI, and cash flow.
• Experienced in property financial analysis and must be able to read and understand financial reports.
• Must be able to handle crisis appropriately.
• Must be able to communicate effectively in the organization, both verbally and in writing.
• A complete understanding of Fair Housing.
• A thorough understanding of apartment rent collection procedures.
• Ability to multi-task and prioritize.
• Exhibit strong attention to detail.
• Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands.
• Experience in One-Site preferable.