Community Manager

$60,000 - $70,000/Yr

Mckinley & Associates - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

Professional, Scientific, and Technical Services

About the position

McKinley Companies is seeking an experienced and driven Community Manager to lead operations in the Ann Arbor/Ypsilanti area. This role is not just about managing an office; it involves actively engaging with the community and ensuring that residents feel at home. The Community Manager will be responsible for creating a positive environment that enhances the quality of life for both team members and residents while also achieving financial success for the business. This position is part of McKinley's Owned Residential division, focusing on communities that are owned and operated as long-term assets. The ideal candidate will thrive in a fast-paced environment and be committed to making a positive impact in the community. As a Community Manager, you will be expected to walk the community daily, ensuring that it is clean, organized, and well-maintained. You will create a motivating environment for employees, encouraging them to meet high standards and achieve challenging goals. Your accountability will extend to the overall success of the community, which includes managing operational components such as renewals, sales, apartment turnovers, expense control, resident work orders, and rent collections. This role requires a hands-on approach and a commitment to customer satisfaction, as you will be the face of the community and responsible for building loyalty among residents.

Responsibilities

• Walk the community daily to ensure cleanliness and organization.
• Create a motivating environment for employees to achieve goals.
• Manage the overall success of the community, including renewals and sales.
• Oversee apartment turnovers and expense control.
• Handle resident work orders and rent collections.
• Build strong relationships with residents to enhance customer loyalty.

Requirements

• Extensive supervisory experience leading teams.
• Strong customer service skills with a focus on positive outcomes.
• Sales experience to drive community success.
• Leadership and team management capabilities.
• Excellent multitasking and time management skills.
• Active listening and effective communication skills.
• Problem-solving abilities and objection handling expertise.
• Experience in identifying customer needs and building client relationships.
• Exposure to financial decision-making within budgetary guidelines.

Nice-to-haves

• Experience using YARDI for tracking and management purposes.
• Ability to teach team members effective customer service techniques.

Benefits

• Competitive base salary with quarterly bonus potential.
• Comprehensive medical, dental, and vision insurance.
• 401(K) retirement plan.
• Life and AD&D insurance.
• Employee Assistance Program (EAP).
• Identity theft protection and pre-paid legal services.
• Apartment discounts available.