Community Manager

About the position

We are seeking a dynamic, highly motivated and versatile professional to join our innovative coworking space as a Community Manager. This role combines operational management, community building, and executive support to create a thriving environment for our members, stakeholders and customers. Applicants can expect to start work immediately upon selection.

Responsibilities

• Support the CEO of The Wedge in overseeing daily operations of the coworking space, ensuring a smooth, efficient and safe environment
• Coordinate with vendors, facility managers and service providers to maintain essential services, supplies and overall cleanliness
• Implement and maintain office policies, procedures and workflows
• Foster a sense of community among members through networking events, workshops, and other activities
• Act as the primary point of contact for members, addressing inquiries and providing exceptional customer service
• Facilitate introductions and collaborations between members to enhance the community experience
• Conduct and facilitate tours for prospective members and manage the onboarding process for new members
• Schedule, post, and monitor social media content while responding to user interactions to foster community engagement and brand loyalty
• Oversee membership agreements, billing, and invoicing via coworking reservation tools
• Manage meeting room bookings, event spaces and gatherings for members and tenants
• Collaborate with the executive team to organize innovation-focused events and programs
• Support startups and entrepreneurs by connecting them with resources and mentorship opportunities
• Track and report on key performance indicators related to the innovation center's impact
• Provide administrative support to the executive team as needed
• Manage executive calendars, schedule meetings, and coordinate travel arrangements when required
• Prepare reports, presentations, and correspondence for executive review

Requirements

• Associates/Bachelor's degree in Business Administration, Hospitality Management, or related field
• 3+ years of experience in office management, community management, or a similar role; coworking space management or familiarity with Yardi Kube coworking software highly desired
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Experience in event planning and execution
• Ability to work flexible hours, including occasional evenings and weekends
• Proficiency in Microsoft Office Suite and coworking management software

Nice-to-haves

• Proactive and solution-oriented mindset
• High level of emotional intelligence and customer focus
• Enthusiastic and welcoming personality
• Adaptable and able to thrive in a fast-paced environment
• Discretion in handling confidential information
• Passion for innovation and entrepreneurship

Benefits

• $25-$35 per hour
• Comprehensive benefits, including health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Discretionary performance-based bonuses