Community Manager

Mill Creek Residential - Nashville, TN

Full-time - Mid Level

Nashville, TN

Construction of Buildings

About the position

The Community Manager at Mill Creek Residential is responsible for driving financial performance, operational excellence, and delivering outstanding customer service across one or more communities. This role involves leadership and management of community operations and maintenance teams, setting performance standards, and coaching associates to achieve desired business outcomes.

Responsibilities

• Manage financial aspects of operations for the assigned community that contribute to business goals.
• Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value.
• Oversee pricing and occupancy strategies.
• Assist in preparation of community budget and provide strategic monthly reforecast and operating reports.
• Review and approve contracts within defined budget authority levels.
• Communicate significant departures from the budget immediately according to company policy.
• Partner with community Service Manager to recommend capital improvements for expense reduction.
• Oversee sales, lease renewals, and the move-in and move-out process.
• Maintain accurate knowledge of community inventory, pricing, and availability.
• Foster understanding of the community's competitive environment and adjust strategies accordingly.
• Ensure community maintains brand standards and compliance with applicable laws and regulations.
• Manage contracts with third-party service providers.
• Recruit, hire, and develop associates, providing training and performance evaluations.

Requirements

• High School diploma or equivalent (GED); Bachelor's degree or related experience preferred.
• 3-5 years of multi-family or related property management experience or equivalent experience.
• 2 years supervisory experience.
• Commitment to providing outstanding customer service.
• Strong communication skills (written and verbal).

Nice-to-haves

• Experience with Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software.
• Ability to perform basic arithmetic skills.

Benefits

• Diversity, Equity, and Inclusion initiatives
• Career advancement opportunities
• Continuous improvement programs