Community Manager

Cove Communities - Fort Myers, FL

Full-time - Mid Level

Fort Myers, FL

Administrative and Support Services

About the position

As a Community Manager at Cove Communities, you will play a pivotal role in overseeing the operational aspects of our manufactured housing communities and RV resorts. This full-time position offers significant autonomy in managing your community, along with the benefit of free onsite housing and utilities. Your primary responsibility will be to ensure the continued profitability of the community while serving as the main point of contact for residents. This includes a wide range of duties such as capital improvements, administrative activities, marketing, supporting leasing and home sales of new and pre-owned homes, property maintenance, budgeting, human resource management, and fostering positive guest and resident relations. Your commitment to delivering outstanding customer service will be essential in creating a welcoming atmosphere that encourages satisfied guests and long-term residents, ultimately leading to better word-of-mouth referrals. In this role, you will manage the resources and assets of the property, including team members and facilities. You will ensure that residents receive the highest levels of service, addressing and resolving any customer service issues promptly and professionally. Your duties will also involve coordinating team member selection, training, scheduling, and development, ensuring compliance with operational policies and procedures. You will monitor operating budgets, prepare monthly reports on P&L variances, and manage the rent collection process, including handling delinquent debts. Additionally, you will assist in developing marketing strategies to attract prospective residents and enforce community rules and standards while ensuring compliance with fair housing laws and regulations. Your role will also include planning and coordinating resident relation events and activities, managing relationships with the Homeowners Association (HOA), and overseeing capital expenditure improvements within the community. This position requires a strong business mindset, exceptional organizational and leadership skills, and the ability to thrive in a fast-paced environment. If you have a passion for property management and a commitment to service excellence, we invite you to join our team at Cove Communities.

Responsibilities

• Ensure residents receive the highest levels of service; handle and resolve resident/customer service issues in a timely and professional manner.
• Coordinate team member selection, training, scheduling, and development of community team members.
• Monitor operating budgets and prepare monthly explanations of P&L variances.
• Manage the rent collection process, including depositing income from home sites and filing to collect delinquent debts.
• Ensure the overall community is well maintained and groomed to Cove's curb appeal standards.
• Assist with developing market strategies and maintaining effective advertising to attract prospective residents to the community.
• Enforce community rules and standards.
• Ensure compliance with federal, state, and local agencies that regulate fair housing laws and resort operations.
• Plan and coordinate resident relation events and activities.
• Manage a relationship with the HOA (Homeowners Association).
• Monitor and manage monthly operating budgets and prepare monthly reports on P&L variances.
• Oversee capital expenditure improvements within the Community.
• Perform other duties and projects as assigned.

Requirements

• High school diploma or GED; bachelor's degree in real estate, Hospitality, or Business preferred.
• Minimum of 5 years property management experience including 2 years of supervisory experience.
• Prior sales and leasing experience.
• General knowledge of repair and maintenance duties.
• Strong organizational skills.
• Demonstrated leadership abilities.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Thorough knowledge of federal, state, and local laws about fair housing and employment law.
• Intermediate computer proficiency and experience using Microsoft Office suite applications; experience using reservation software preferred.
• Flexibility to respond to community needs during non-business hours.

Nice-to-haves

• Experience in hospitality management.
• Strong customer service skills.
• Ability to manage multiple tasks and priorities effectively.

Benefits

• Free onsite housing and utilities.
• Significant autonomy in managing the community.