Community Manager

$70,000 - $75,000/Yr

BH Management - Grand Prairie, TX

Full-time - Manager

Grand Prairie, TX

Real Estate

About the position

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials." In addition, in 2019, BH was named to the 100 "Best Workplaces for Diversity." We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package. The Community Manager is responsible for the successful day-to-day operations of the community while ensuring company standards are achieved and excellent customer service is delivered. This role involves regularly inspecting the property to ensure compliance with safety, industry, and state/city/federal regulations, identifying areas for improvement, and implementing strategies to enhance efficiency, productivity, and profitability. The Community Manager will gather, analyze, and interpret current market and economic trends to inform marketing and leasing strategies aimed at achieving occupancy and revenue goals. Additionally, the role includes managing resident retention, overseeing maintenance requests, and collaborating with the Regional Manager on budgeting and financial reporting. The Community Manager will also be responsible for hiring, training, supervising, and mentoring property team members.

Responsibilities

• Regularly inspects the property to ensure company standards are being met and takes appropriate action to establish property compliance with safety, industry, and state/city/federal regulations.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve the property's occupancy and revenue goals.
• Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to provide up-to-date and proper information as requested.
• Manages resident retention ensuring residents are responded to in a timely manner and takes necessary action to address service issues; monitors resident satisfaction.
• Oversees requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects, and confirms the status of all vacant units.
• Works with Regional Manager on operating income/expense budgets that reflect the owners' objectives for property operations, cash flow requirements, and leasing strategy.
• Prepares property operational and financial reports as directed/as needed; reviews monthly income and expense reports and reports on any variance from the budget.
• Coordinates collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly.
• Hires, trains, supervises, develops, and mentors property team members.

Requirements

• 3-5 years of prior property management experience
• Ability to travel via automobile and airplane for company-required training/business
• Intermediate MS Office Word/Excel and computer technology skills
• Professional demeanor and strong, professional communication and presentation skills
• A positive, motivating, and team-oriented attitude
• Ability to work with a diverse group of people and customers.

Nice-to-haves

• Bachelor's degree in business or management
• Background in Accounting/Finance CAM/Licensed Property Manager
• Yardi experience is a plus.

Benefits

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program