Community Manager

$60,000 - $70,000/Yr

Mckinley & Associates - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

Professional, Scientific, and Technical Services

About the position

McKinley Companies is seeking an experienced and driven Community Manager to lead operations in the Ann Arbor/Ypsilanti area. This role is not just about managing an office; it involves actively engaging with the community and ensuring that residents feel at home. The Community Manager will be responsible for creating a positive environment that enhances the quality of life for both team members and residents while also achieving financial success for the business. This position is part of McKinley's Owned Residential division, focusing on communities that are owned and operated as long-term assets. The ideal candidate will thrive in a fast-paced environment and be committed to making a positive impact in the community. In this role, the Community Manager will be expected to walk the community daily, ensuring that it is clean, organized, and well-maintained. The responsibilities include motivating employees to meet high standards, running a welcoming community that delights customers, and being accountable for the overall success of the community. This includes managing operational components such as renewals, sales, apartment turns, expense control, resident work orders, and rent collections. The Community Manager will also play a crucial role in building relationships with residents and addressing their needs effectively. The position offers a competitive salary range of $60,000 to $70,000, along with quarterly bonus potential and a comprehensive benefits package. McKinley Companies values collaboration, creativity, and high expectations while fostering a fun work environment. Founded in 1968, McKinley is well-regarded in investment real estate, with operations primarily in Michigan and Florida. The company is committed to providing the best possible experience for customers and employees alike.

Responsibilities

• Walk the community daily to ensure cleanliness and organization.
• Create an environment that motivates employees to achieve challenging goals.
• Run a welcoming community that delights customers and builds loyalty.
• Be accountable for the overall success of the community, including renewals, sales, apartment turns, expense control, resident work orders, and rent collections.

Requirements

• Extensive supervisory experience leading groups of people.
• Strong customer service skills with the ability to transform difficult situations into positive outcomes.
• Experience with financial decision-making within budgetary guidelines.
• Proficient in using YARDI for tracking availability, recording traffic and leasing activities, and managing resident and prospect data.

Nice-to-haves

• Sales experience
• Leadership and team management skills
• Multitasking and time management abilities
• Active listening skills
• Building client relationships
• Problem-solving skills
• Objection handling skills
• Identifying customer needs
• Effective communication skills

Benefits

• Competitive base salary with additional quarterly bonus potential.
• Comprehensive medical, dental, and vision insurance.
• 401(K) retirement plan.
• Life and AD&D insurance.
• Employee Assistance Program (EAP).
• Identity theft protection.
• Pre-paid legal services.
• Apartment discounts available.