Community Manager

$60,000 - $70,000/Yr

Mckinley & Associates - Ypsilanti, MI

Full-time - Manager

Ypsilanti, MI

Professional, Scientific, and Technical Services

About the position

McKinley is seeking an experienced and driven leader to fill the role of Community Manager in Ypsilanti, MI. This position is not just a typical office job; it requires a hands-on approach where the Community Manager will actively engage with the community daily. The primary goal is to create a positive living environment that enhances the quality of life for both team members and residents while achieving strong financial results for the business. The Community Manager will oversee the operations of the community, ensuring that it is clean, organized, and well-maintained from the entrance to the dumpster area. This role is crucial in fostering a welcoming atmosphere that delights customers and builds loyalty. In this position, the Community Manager will be accountable for the overall success of the community, which includes managing key operational components such as renewals, sales, apartment turnovers, expense control, resident work orders, and rent collections. The ideal candidate will have extensive supervisory experience, demonstrating the ability to lead and motivate a team to achieve challenging goals and maintain high standards. The Community Manager will also be responsible for transforming difficult customer situations into positive outcomes, thereby enhancing customer satisfaction and loyalty. The role requires a strong understanding of financial decision-making, as the Community Manager will work within budgetary guidelines and make quick financial decisions while considering various factors. The position offers a competitive base salary, quarterly bonus potential, and comprehensive benefits, including medical, dental, vision, and more. McKinley values collaboration, creativity, and a fun work environment, making it an exciting place to work.

Responsibilities

• Create a positive living environment for residents and team members.
• Ensure the community is clean, organized, and well-maintained.
• Motivate employees to achieve challenging goals and meet high standards.
• Accountable for the overall success of the community, including renewals, sales, and rent collections.
• Transform difficult customer situations into positive outcomes.
• Manage operational components such as expense control and resident work orders.

Requirements

• Extensive supervisory experience leading groups of people.
• Experience using YARDI for tracking availability and managing resident data.
• Extensive customer service experience with a focus on positive change.
• Exposure to financial decision-making within budgetary guidelines.
• Ability to make quick financial decisions while weighing various variables.

Nice-to-haves

• Sales experience
• Leadership and team management skills
• Multitasking and time management abilities
• Active listening skills
• Building client relationships
• Problem-solving skills
• Objection handling expertise
• Identifying customer needs
• Effective communication skills

Benefits

• Competitive base salary with quarterly bonus potential.
• Comprehensive benefits including Medical, Dental, Vision, 401(K), Life, AD&D, EAP, Identity Theft, & Pre-paid Legal.
• Apartment discounts available.