Community Manager

Envolve Client Services Group - Chesapeake, VA

Full-time - Mid Level

Chesapeake, VA

About the position

Envolve Client Services Group is dedicated to owning and managing apartment communities across the southeastern United States, with a strong focus on resident satisfaction. We are currently seeking a Community Manager for the Cottages of Great Bridge I and II, who will be responsible for the overall performance of the assigned property. This role involves managing and directing the on-site staff, leading leasing and marketing activities, conducting market analysis, fostering resident relations, and preparing and managing property budgets. The Community Manager will play a crucial role in ensuring that the community is a great place to live, reflecting our commitment to excellence in property management. The Community Manager will be accountable for all aspects of the day-to-day operations of the assigned property. This includes ensuring that all physical aspects of the property are fully functional and well-maintained at all times. The role requires frequent interaction with residents, proactively responding to their needs, and focusing on relationship development and resident retention. The Community Manager will also be responsible for achieving the highest possible net operating income through effective cost control measures, developing yearly operating and capital budget plans, and monitoring compliance with resident lease obligations. In addition, the Community Manager must understand and maintain strict adherence to State and Federal Fair Housing Laws, communicate effectively with site staff, and ensure compliance with all personnel policies and procedures. The role involves providing direction and oversight to property maintenance staff, ensuring that units are in market-ready condition, promoting safe work practices, and performing regular inspections of the managed property. The Community Manager will also be responsible for bidding, negotiating, and managing vendor service contracts, training and mentoring office staff, and providing necessary reports as required. Other tasks may be assigned as needed.

Responsibilities

• Accountable for all aspects of the day-to-day operation of assigned property.
• Ensure that all physical aspects of the property are at all times fully functional and maintained.
• Frequent interaction with residents, proactively responding to their needs; focus on relationship development and resident retention.
• Achieve the highest possible net operating income through implementation of effective cost control.
• Develop yearly operating and capital budget plans.
• Monitor and enforce resident lease obligations.
• Understand and maintain strict adherence to State and Federal Fair Housing Laws.
• Communicate effectively with site staff members and ensure compliance of all personnel policies and procedures.
• Provide direction and oversight to property maintenance staff.
• Ensure that units/space conditions are in market ready condition.
• Promote and teach safe work practices and ensure all safety of site and the occupants.
• Perform regular inspections of managed property.
• Bid, negotiate and manage vendor service contracts and one-time projects.
• Train and mentor office staff in an effort to implement sales and marketing materials.
• Provide reports as required.
• Responsible for rental collection and posting as well as inputting invoices.

Requirements

• 3 years of community management experience minimum required or equivalent management experience required.
• Strong financial management skills and proficiency in budgeting, forecasting, and cost control.
• Ability to work effectively and lead the community staff in a fast-paced, ever-changing environment.
• Solid multi-tasking skills along with the ability to meet deadlines.
• Ability to communicate professionally and effectively with co-workers, residents, vendors, and corporate staff.
• Proficient with Microsoft Office (Excel, Word, and Outlook).
• Willingness and ability to work weekends and holidays when the business requires.
• Ability to travel for training and occasional business meetings.
• High School diploma or equivalent; some college strongly preferred.

Nice-to-haves

• 1-2 years of experience with LIHTC (Low-Income Housing Tax Credit).
• 1-2 years of experience with Yardi property management software.
• 1-2 years of knowledge in Tax Credit regulations.
• 1-2 years of experience with AHA (Affordable Housing Association).

Benefits

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development