Community Manager

$52,000 - $54,995/Yr

Lsa Management - Richmond, VA

Full-time - Mid Level

Richmond, VA

1,001-5,000 employees

About the position

The Community Manager oversees the efficient and profitable operation of a residential community, ensuring resident satisfaction and well-being while meeting the company's goals. This role involves managing resident relations, financial health, and staff leadership, while adhering to property management regulations and guidelines.

Responsibilities

• Ensure a positive experience for residents throughout their lifecycle from move-in to move-out.
• Implement systems for providing necessary services to residents, including prompt action to address complaints.
• Serve as an advocate for residents by effectively communicating their concerns to senior leadership.
• Function as a resource center for residents regarding community-living experiences.
• Responsible for organizing resident events and retention programs.
• Maintain secured confidential files for each resident.
• Regularly review community budget comparisons to understand financial health.
• Produce financial growth through marketing and leasing residential units and managing additional revenue streams.
• Manage and execute budgets, rent rolls, projections, and occupancy goals.
• Prepare and produce monthly financial reports accurately and timely.
• Prepare the Property Annual Operating Budget with the Regional Manager.
• Oversee large capital projects and facilitate communication between departments.
• Challenge team members to achieve higher performance levels by setting clear goals.
• Coordinate on-site operations including budget implementation and vendor relationships.
• Promote high-performing team execution through feedback, training, and development.
• Assess employee performance and manage team dynamics effectively.
• Create and supervise personnel schedules for operational efficiency.
• Ensure the community's curb appeal is maintained.

Requirements

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns effectively.
• Proven leadership experience with effective and efficient management skills.
• Knowledge of LIHTC and Tax Credit qualifications is highly desired.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Capacity to work well under time constraints and other pressures.
• Professional presentation and appearance.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email.

Nice-to-haves

• Experience with Yardi software.
• Driver's License.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance