Community Manager

Bell Partners - Ashburn, VA

Full-time - Mid Level

Ashburn, VA

1,001-5,000 employees

Real Estate

About the position

As a Community Manager at Bell Partners, you will lead and direct all community operations to ensure quality services and high customer satisfaction. This role involves motivating and managing community staff, overseeing property performance, and ensuring a positive resident experience. You will also be responsible for recruiting, hiring, onboarding, and providing feedback to associates, while fostering a diverse and inclusive work environment.

Responsibilities

• Lead and direct all community operations to ensure quality services and high customer satisfaction.
• Motivate associates through recognition programs, training, and team building.
• Ensure the team meets BAL strategic drivers and train staff on proper leasing techniques and resident service.
• Maximize property performance by walking the grounds and inspecting apartments.
• Tour visitors and guests to show amenities, apartments, models, and the community.
• Conduct regular performance appraisals and address employee relations or associate concerns.
• Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys.
• Conduct weekly meetings with leasing and maintenance staff.
• Develop and administer community budget, and evaluate unit prices in accordance with market and budget goals.
• Develop an annual marketing plan and conduct monthly marketing reviews.
• Obtain bids for all contract services and oversee routine capital projects, coordinating with Construction Services as necessary.
• Hold responsibility for 35% of leasing activities.
• Ensure regular attendance and punctuality.

Requirements

• BA/BS in business, sales, or related field, or relevant experience.
• Successful supervisory experience.
• 3+ years' experience in a property management role preferred.
• Ability to build, lead, and serve on teams.
• Strong marketing skills required.
• Advanced mathematical skills and ability to analyze and explain financial reports.
• Strong working knowledge of MS Office Suite including MS Excel.
• Superior interpersonal skills and the ability to provide exceptional customer service.
• Strong time management skills and the ability to multi-task required.
• Knowledge of Yardi Voyager or other similar programs preferred.

Nice-to-haves

• Demonstration of Bell Core Values.

Benefits

• Opportunities for career growth
• Total rewards benefits package
• Cell phone allowance
• Family health insurance
• 401(k) match
• Vacation
• Personal Days
• Sick time
• Customized training programs
• Associate referral bonus plan
• Diverse, equitable, and inclusive work environment
• A culture that empowers you to make a difference.