Community Manager

$43,680 - $49,920/Yr

Fulcrum Property - Sacramento, CA

Full-time - Mid Level

Sacramento, CA

Professional, Scientific, and Technical Services

About the position

As the Community Manager, you will oversee the community in an efficient and profitable manner, fostering an environment of satisfaction and well-being for residents and associates. This role involves managing on-site operations, ensuring a positive resident experience, and driving financial growth through effective marketing and leasing strategies.

Responsibilities

• Coordinate and oversee on-site operations including budget implementation, maintenance & office staff oversight, vendor relationships, contractor workmanship, rent collections, accounts payable, etc.
• Ensure a positive experience for the entire resident life-cycle from move-in to move-out.
• Produce financial growth or gains for the community through marketing, leasing new and turnover residential units, renewals, and additional streams of revenue.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs.
• Maintain a secure confidential file for each resident.
• Constantly monitor and understand the current financial health of assigned community by regularly reviewing community budget comparisons.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement processes and procedures striving to meet 0% rent delinquency.
• Prepare and produce monthly reports and financials accurately and timely.
• In collaboration with the Director of Multifamily, prepare Property Annual Operating Budget.
• Oversee large capital projects and communicate between multiple departments (when applicable).
• Promote high-performing team execution through regular feedback, training, and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members.
• Recognize team members when performance has met or exceeded company expectations; manage poor-performing team members by establishing clear expectations.
• Respond to any team member's concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Ensure the community's curb appeal is always immaculate.
• Conduct all business following company policies and procedures as detailed in the employee handbooks, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Respond to any potential housing violations and liability concerns regarding the community.
• Enforce community rules and regulations.
• Track and coordinate unit turns and vacancy.
• Inspect and walk the community regularly, inspect all rent-ready units prior to resident delivery.

Requirements

• 3-5 years of experience in the multi-family property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives
• Self-motivated with the ability to problem solve, multitask with excellent time management and organizational attributes
• Professional presentation and appearance
• Experienced computer knowledge, Windows (Word, Excel,) internet and e-mail (Outlook)
• Working knowledge of Yardi Voyager Property Management software

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance