Community Manager

Unclassified - Jackson, MS

Full-time - Mid Level

Jackson, MS

About the position

The Community Manager at Wogan Group is a pivotal role responsible for overseeing the entire on-site operation of the apartment complex. This position requires a proactive individual who can effectively manage the property while ensuring compliance with company policies and maintaining high standards of resident satisfaction. The Community Manager will report directly to the Portfolio Manager and is expected to adhere to a regular work schedule, demonstrating reliability and commitment to the role. Regular property inspections are essential, as the Community Manager must physically navigate the premises, including walking up and down stairs, to assess the condition of the buildings, grounds, and tenant units. In this role, the Community Manager will observe and evaluate the overall condition of the apartment complex, coordinating necessary maintenance, repairs, and improvements. Establishing work schedules and assigning tasks to staff members is a key responsibility, ensuring that all operations align with the needs of the property. The Community Manager will also be responsible for maintaining accurate financial records and adhering to the Budget Control System and Purchase Order system as directed by the Regional Manager. This includes processing invoices, managing the computerized property management system, and ensuring compliance with HUD regulations where applicable. The Community Manager will play a crucial role in staff development, conducting monthly training sessions, and monitoring employee performance to enhance their capabilities. This position also involves supervising all project employees, including hiring and firing decisions, while fostering a positive management-resident relationship. The Community Manager must maintain confidentiality regarding personnel and resident files and ensure timely communication of reports to the Portfolio Manager. Overall, this role is integral to the successful operation of the property and requires a dedicated individual who can balance multiple responsibilities effectively.

Responsibilities

• Observe the condition of the apartment complex including buildings, grounds, tenant units, and all other facilities.
• Arrange for appropriate maintenance, repair, and improvement of the property.
• Establish work schedules and set standards to meet the needs of the property.
• Assign individuals to perform scheduled work.
• Follow company policy in all financial and clerical procedures and ensure compliance of all office personnel to company policy.
• Maintain accurate and timely records in the computerized property management system.
• Follow and keep an accurate Budget Control System and Purchase Order system as instructed by the Regional Manager.
• Ensure compliance with HUD regulations and company policy regarding documentation.
• Transmit daily, weekly, and monthly reports accurately and on time to the appropriate personnel.
• Process all invoices for payment promptly with correct coding.
• Assign specific financial and clerical duties to office personnel and monitor their performance.
• Work closely with employees to improve their performance and capabilities.
• Conduct monthly training sessions for staff.
• Operate the project within budget and spending limit guidelines.
• Supervise all project employees, including hiring and firing per company policy.
• Keep the Portfolio Manager informed of major project progress.
• Supervise on-site personnel in management-resident relations and promote resident welfare.
• Inspect and approve all contract work performed on the property.
• Maintain confidentiality of all personnel and resident files.
• Approve payroll time sheets via email to Corporate Office by the specified deadline.

Requirements

• Mid-level experience in property management or a related field.
• Valid driver's license is required.
• Strong organizational and leadership skills.
• Ability to walk the property regularly and perform physical inspections.
• Proficiency in using computerized property management systems.
• Knowledge of financial management and budgeting processes.

Nice-to-haves

• Experience with HUD regulations and compliance.
• Previous experience in a supervisory role within property management.
• Strong interpersonal skills for resident relations.