Community Manager

$50,003 - $66,123/Yr

Christian Church Homes - Houston, TX

posted 3 months ago

Full-time - Mid Level
Houston, TX
Miscellaneous Manufacturing

About the position

The Community Manager (CM) at Christian Church Homes (CCH) plays a crucial role in ensuring the efficient and safe management of an assigned community, specifically at Pecan Grove Manor in Houston, TX. This full-time, non-exempt position is responsible for overseeing the day-to-day operations of the property, ensuring high-quality, safe housing for residents while adhering to fiscal responsibility. The CM is tasked with building positive relationships and effective communication with residents, the Board of Directors, the Portfolio Manager, support staff, regulatory agencies, and other community stakeholders. The CM's mission aligns with CCH's vision of transforming communities by fostering human dignity, mutual respect, personal independence, and supportive environments. In this role, the CM will contribute to creating a caring and positive working and living environment for all employees and residents. The responsibilities include managing staff functions, performing standard supervisory duties such as team selection and ongoing training, and ensuring compliance with CCH policies and legal requirements. The CM will also manage the resident waiting list, prioritize and assign work among staff, and collaborate with internal and external partners to implement improvements and repairs. Financial management is a key aspect of the role, requiring the CM to maintain financial records, develop the annual budget, and ensure a clean, safe, and well-maintained environment for residents and staff. The CM will also be responsible for marketing units in accordance with regulatory requirements, processing resident files, and conducting inspections of units. This position requires a strong commitment to maintaining an average occupancy level of 98% or better and addressing delinquent accounts in consultation with the Portfolio Manager. The CM will perform other duties as assigned, contributing to the overall success of the community and the organization.

Responsibilities

  • Manage the day-to-day operations of an assigned property.
  • Perform standard supervisory functions including team selection, training, and managing performance.
  • Identify community resources to recruit staff vacancies in collaboration with the HR Department.
  • Enforce CCH policies and procedures to ensure compliance with legal requirements.
  • Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines.
  • Prioritize and assign work and projects among staff; coordinate service work and monitor preventative maintenance work.
  • Collaborate with internal and external business partners and vendors for effective implementation of improvements and repairs.
  • Prepare for site and other inspections by reviewing checklists and ensuring documentation is accessible.
  • Ensure successful day-to-day financial management of the property and maintain financial records.
  • Work closely with the Portfolio Manager to develop and administer the site's annual budget.
  • Direct the collection of rent and communicate deposit information to the corporate office.
  • Maintain an average 98% occupancy level or better.
  • Market units in accordance with an approved marketing plan.
  • Process and maintain accurate resident files at move-in and recertification.
  • Review delinquent accounts and determine necessary actions to collect outstanding balances.
  • Perform inspections of units and follow up with housekeeping letters and maintenance chargebacks.

Requirements

  • High School diploma or GED required.
  • 1 year of supervisory experience required.
  • Real Estate License or Certified Property Manager (CPM) preferred.
  • 1 year of Property Management experience preferred.
  • Knowledge of HUD/Section 8, Tax Credits, and related systems preferred.
  • Proficient with Microsoft Office 365 platform.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal skills, including written and oral communications.
  • Ability to serve with integrity, professionalism, and confidentiality.
  • Valid state-issued driver license and reliable personal vehicle.

Nice-to-haves

  • Bilingual skills are a plus.
  • Experience with Fair Housing regulations.
  • Knowledge of Section 8 housing programs.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 8% employer contribution for retirement.
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