Community Manager

$49,920 - $66,123/Yr

Christian Church Homes - Gresham, OR

Full-time - Mid Level

Gresham, OR

Miscellaneous Manufacturing

About the position

The Community Manager is responsible for the efficient and safe management of affordable housing properties developed and maintained to serve senior citizens. This role involves overseeing staff and property functions to ensure high-quality, safe housing for residents in a fiscally responsible manner. The Community Manager will maintain positive rapport and communication with residents, the Board of Directors, the Portfolio Manager, support staff, regulatory agencies, and other community constituents. The position is full-time and non-exempt, with a pay range of $24.00 to $31.79 per hour, based on CCH's compensation philosophy, which typically brings new hires in at the minimum of the salary range. Key responsibilities include performing standard supervisory functions such as recruitment, hiring, onboarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution, and allocating staff resources. The Community Manager will develop positive working relationships with residents, their relatives, service providers, vendors, contributors, colleagues, and volunteers. They will respond calmly, fairly, and professionally to resident complaints, ensuring clear documentation of discussions. The Community Manager will oversee and participate in activities, meetings, and inspections as required by the needs of the property, enhancing the sense of community and the public image of the property. They will ensure compliance with CCH policies and procedures, manage day-to-day operations of the property management office, and ensure that the office is clean and well-organized. The role also involves conducting compliant marketing and leasing activities, managing the resident waiting list, and ensuring compliance with Fair Housing and Section 504 guidelines. Financial management is a critical aspect of this role, including the collection of rent, maintaining financial records, and working closely with the Portfolio Manager to develop the site's annual budget. The Community Manager will ensure that the property maintains an average occupancy level of 98% or better and will perform other duties as assigned.

Responsibilities

• Perform standard supervisory functions including recruitment, hiring, onboarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, and conflict resolution.
• Develop positive working relationships with residents, their relatives, service providers, vendors, contributors, colleagues, and volunteers.
• Respond calmly, fairly, and professionally to resident complaints, documenting discussions clearly.
• Oversee and participate in activities, meetings, and inspections as required by the needs of the property.
• Ensure compliance with CCH policies and procedures and legal requirements.
• Manage the day-to-day operations of the property management office, ensuring professional interaction with residents.
• Conduct compliant marketing and leasing activities on behalf of the property.
• Manage the resident waiting list to ensure compliance with Fair Housing and Section 504 guidelines.
• Prioritize and assign work and projects among staff; coordinate service work and monitor preventative maintenance work.
• Prepare for site and other inspections by reviewing checklists and ensuring documentation is accessible.
• Ensure successful day-to-day financial management of the property and maintain financial records in good order.
• Direct the collection of rent and communicate deposit information to the corporate office.
• Maintain an average occupancy level of 98% or better.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university preferred.
• Prior property management experience, preferably in an affordable housing environment.
• Prior experience supervising employees.
• Knowledge of HUD/Section 8, Tax Credits, and related systems.
• Prior experience with affordable housing UPCS/REAC Inspections and resident-occupied project renovations.
• Proficient with YARDI and Microsoft Office 365 platform.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing, and negotiations.
• Effective use of mediation and conflict resolution techniques.
• Excellent organizational skills, attention to detail, and time management skills.
• Ability to serve with integrity, professionalism, and confidentiality.

Nice-to-haves

• Bilingual skills are a plus.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• 8% employer contribution for retirement.