Community Manager

Campus Apartments - Washington, DC

Full-time - Mid Level

Washington, DC

Real Estate

About the position

The Community Manager is responsible for overseeing the operational phases of a property, ensuring asset preservation and customer satisfaction. This role requires living on-site and managing various aspects of property management, including maintenance, tenant relations, and staff supervision. The ideal candidate will be enthusiastic, outgoing, and committed to fostering a positive community environment for residents and staff alike.

Responsibilities

• Live on site and manage all actions that involve or influence the property.
• Coordinate and oversee building maintenance and repairs.
• Control and report on the operational budget.
• Conduct regular building inspections and prepare reports.
• Respond to requests by building tenants and resolve any issues and problems.
• Prepare weekly/monthly operation/facilities reports.
• Oversee/manage the administrative activity of office staff.
• Provide first-class customer service to residents, ensuring a clean, safe, and well-maintained property.
• Promote harmonious relations among residents, staff, personnel, and surrounding communities.
• Build a team of highly motivated, skilled, and productive individuals.
• Select, train, motivate, coach, and counsel on-site personnel.
• Complete annual employee performance evaluations for immediate staff.
• Provide leadership and feedback to partners for resident/community directors and student resident/community advisors.
• Establish effective working relationships with safety and health officials.
• Manage the property's public relations through positive communication and interaction with residents, parents, college/university officials, and the local community.
• Exercise effective risk management; identify and correct potential liability issues.
• Embrace company goals/vision relative to resident satisfaction and retention.
• Know and adhere to all federal, state, and local laws, as well as company policies and procedures.
• Support student residence life staff.
• Investigate resident disturbances, violations, and complaints; resolve problems in accordance with established regulations.
• Manage resident issues involving needs for mediation and adjudication.
• Manage resident unit transfers as needed.
• Promote an enthusiasm for diversity among residents and staff.

Requirements

• Bachelor's degree plus prior supervisory experience or three plus years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience.
• Valid driver's license and current automobile insurance is required.
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata is desirable.
• Ability to follow through with all necessary paperwork and ensure all deadlines are met.
• Excellent customer service skills; ability to work with and understand problem solving for both customers and staff.
• Ability to communicate effectively with owners, residents, and on-site associates to ensure that any areas of concern are addressed promptly and thoroughly.
• Ability to communicate effectively and professionally while operating in a fast-paced environment.
• Excellent skills in the management and motivation of people.
• Ability to apply principles of logical thinking to a variety of practical situations.

Nice-to-haves

• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Preferred Manager (Building Owners and Management Association).
• First Aid/CPR certification or willingness to obtain.
• Real Estate license is desirable.

Benefits

• Growth opportunities
• Diversity
• Stability
• Job training
• Fun-loving family environment