Community Manager

Associa - Brooklyn Park, MN

Full-time - Entry Level

Brooklyn Park, MN

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

A Community Manager I is responsible for providing the overall supervision of a community association. This role involves interacting with various stakeholders, including homeowners, vendors, board members, committee members, and staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The Community Manager I plays a crucial role in ensuring that the operations and administration of the Association are conducted in accordance with the management agreement and the Association's policies and procedures. Key duties include acting as the primary liaison with the Association Board of Directors and homeowners, performing and directing administrative and management duties as requested by the Board, and ensuring that Associa community management tools are effectively developed and utilized. This includes maintaining an annual calendar, action item lists, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, and the fiscal year operating budget. The Community Manager I is also responsible for reviewing monthly financial reports and submitting management summaries to the Association Board of Directors. They provide recommendations regarding major capital expenditures necessary to maintain the community's appearance and operation, monitor corporate and client delinquency rates, and oversee the collections process for their account portfolio. Attendance at Board meetings and community events is required, along with the preparation of Board packages according to established time frames. Additionally, the Community Manager I must ensure that the Board of Directors is informed of any legal actions involving the Association and maintain unit and contract files related to the Association's operations. This position also involves assisting the Board of Directors and Architectural Review Board (ARB) with the architectural review process and routine inspections, managing vendor relationships, overseeing the Accounts Payable process, and coordinating inspections of building facilities and common areas. Other duties may be assigned as necessary.

Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 database, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree Required; Bachelor's Degree Preferred.
• 0 - 3 years of Community Association experience.