Woda Cooper Companies - Atlanta, GA

posted 5 months ago

Full-time - Mid Level
Atlanta, GA
Real Estate

About the position

The Community Manager at Woda Cooper Companies is responsible for overseeing the daily operations of the property, ensuring that it meets the operational goals set by management and ownership. This role requires a proactive approach to resident relations, emphasizing the importance of maintaining a positive community image and ensuring high resident retention rates. The Community Manager will engage with residents and the public, fostering a welcoming environment while managing the leasing process, which includes handling inquiries, conducting apartment showings, processing applications, and ensuring timely lease renewals. In addition to leasing responsibilities, the Community Manager will maintain the property in an attractive condition, ensuring that all aspects of the community are well-kept. This includes the timely collection of rents, maintaining accurate financial records, and managing the community's operating budget. The role also involves screening rental applicants, managing delinquency, and processing bad debt files. The Community Manager will create a customer-centered service culture, demonstrating hospitality to residents, prospects, and staff alike. The position requires the Community Manager to supervise and motivate staff, set performance goals, and assist in the hiring and development of team members. The Community Manager will also be responsible for ensuring compliance with all regulatory requirements, including maintaining resident files in accordance with SHFA commitments and other governmental regulations. Regular inspections of the property will be conducted to ensure maintenance and capital improvements are addressed promptly. The Community Manager will also participate in ongoing training and development opportunities to enhance their skills and knowledge in property management.

Responsibilities

  • Supervise and motivate all staff personnel to achieve operational goals.
  • Interact positively with residents and the public to enhance community image and ensure superior resident retention.
  • Lease apartments, including handling inquiries, showing apartments, and processing applications.
  • Maintain the community in an attractive manner at all times.
  • Timely collection of rents and daily deposits, along with record keeping.
  • Screen and score rental applicants, control delinquency, and process bad debt files.
  • Create and maintain a customer-centered service culture.
  • Assist in hiring, development, discipline, and termination of site personnel.
  • Set goals and evaluate staff performance.
  • Administer the community's operating budget and control monthly expenses.
  • Assemble credit and income information for prospective residents and forward to Compliance Manager.
  • Ensure resident files comply with SHFA and other governmental commitments.
  • Track scheduled unit inspections and ensure preventative maintenance is completed.
  • Sign-off on vacant units as market-ready and provide correction lists as needed.
  • Oversee rent collection and pursue delinquent accounts, including attending eviction proceedings if necessary.
  • Inspect the property daily and schedule capital improvements and repairs.
  • Ensure all financial reporting and records are performed correctly and timely.
  • Review capital maintenance recommendations and forward to the Regional Manager.
  • Maintain awareness of neighborhood market conditions.
  • Develop and implement positive resident relations programs.
  • Participate in company-sponsored continuing education and training seminars.
  • Report any work-related injuries and property loss or liability issues promptly.
  • Train staff as needed and respond to emails promptly.
  • Learn and maintain Yardi Voyager and communicate effectively with residents, associates, and vendors.

Requirements

  • High school diploma or GED required.
  • Experience in affordable housing programs such as LIHTC, USDA Rural Development, Section 8, or HOME is a plus.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent interpersonal, verbal, and written communication skills.
  • Detail-oriented and organized with the ability to lead and develop a team.
  • Understanding of laws, guidelines, and best practices of property management.
  • Experience with Yardi Voyager is a plus.
  • Valid driver's license and insurance required.

Nice-to-haves

  • Familiarity with Fair Housing laws preferred.
  • Experience with RD 515 preferred.

Benefits

  • Medical, Dental and Vision insurance
  • Short Term Disability and Life Insurance
  • 401k with Company Match
  • 100% Employee-Owned Company with ESOP
  • Cell Phone Discount
  • 12 Days Paid Time Off
  • 8 Paid Holidays & 2 Floating Holidays
  • Fitness Reimbursement
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