Community Manager

$73,195 - $87,006/Yr

J.F. Shea - Newark, CA

Full-time - Mid Level

Newark, CA

Construction of Buildings

About the position

The Community Manager is responsible for the overall management and operational success of a large apartment community, ensuring revenue and profit targets are met while providing outstanding service and maintaining asset value. This role involves leading and motivating property staff, ensuring compliance with safety and legal standards, and fostering a strong service culture. The Community Manager will also strategize and analyze the needs of the property to maximize the return on investment for owners.

Responsibilities

• Oversee the management of a 300+ unit, Class-A property and maximize physical and financial operations.
• Ensure successful achievement of revenue, CapEx, and NOI growth goals.
• Supervise and provide leadership, support, and direction to the staff.
• Resolve associate-related issues and support team cohesiveness with positive communication.
• Ensure the leasing team meets or exceeds leasing targets and review all aspects of the sales process.
• Identify training needs and mentor new hires, ensuring proper onboarding.
• Ensure compliance with safety guidelines and promote a zero-accident culture.
• Deliver outstanding service to create 'Passionate Advocates' among residents.
• Assist in the recruitment and hiring of property positions and mentor new team members.
• Conduct effective monthly staff and safety meetings.
• Review Yieldstar pricing and submit recommendations.
• Supervise the review and approval of move-in applications in accordance with Fair Housing requirements.
• Conduct regular property inspections to maintain a hazard-free environment.
• Prepare and administer annual budgets and complete monthly variance reports.
• Develop and implement a comprehensive marketing plan for the property.
• Ensure resident service satisfaction targets are met and design retention programs.
• Manage the rent collection process and ensure compliance with legal standards for evictions.
• Supervise the control of delinquency and collection of funds.
• Ensure accuracy of resident move-out accounting summaries and audit vendor bills.
• Participate in staff selection, training, and development processes.
• Conduct monthly goal meetings with individual associates and provide feedback.

Requirements

• Minimum five years of property management experience.
• Strong financial acumen and ability to interpret financial information.
• Effective oral and written communication skills.
• Proven record of managing high-performing leasing/sales teams.
• Strong negotiation and revenue management skills.
• Proficient with Microsoft Office products and Yardi/YieldStar preferred.
• Two or four-year college degree preferred; High School Diploma or equivalent required.
• CCRM, ARM, or CAM designation(s) preferred.

Nice-to-haves

• Experience in managing large apartment communities.
• Knowledge of local and federal housing laws and regulations.
• Experience with marketing strategies for apartment communities.

Benefits

• PTO
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Disability insurance
• Life insurance
• Discounted apartment (based on availability)
• Cell phone allowance