The Community Builders - Northampton, MA
posted 4 months ago
The Community Builders, Inc. (TCB) is seeking a dedicated Community Manager to oversee all phases of community operations and ensure the performance of the on-site team. This role is crucial in managing the company's objectives and property operating budget, with a focus on increasing cash flow, balancing budgets, maintaining physical assets, and providing a quality living environment for residents. The Community Manager will work under the direction of the Portfolio Operations Manager and will be responsible for establishing and maintaining positive relationships with team members while ensuring compliance with TCB's Mission Statement, policies, and regulatory requirements. In this position, the Community Manager will develop and manage operating budgets, oversee billing processes, and handle all accounting functions, including invoicing and expense tracking. They will monitor revenue transactions, manage rent collection processes, and ensure compliance with the Affirmative Fair Housing Marketing Plan and other regulatory requirements. The role also involves overseeing the property’s curb appeal, conducting annual inspections of apartments, and preparing for audits or inspections by local, state, or federal authorities. The Community Manager will provide outstanding customer service to residents, ensuring timely communication and follow-up on service requests or complaints. Additionally, the Community Manager will collaborate with Community Life staff and resident associations to promote activities and services available on-site and in the local area, fostering a sense of community and well-being. This role includes recruiting, training, coaching, and managing team members, as well as participating in corporate committees and attending trainings, seminars, and conferences. The Community Manager must be available for emergencies, on-call duties, and resident functions, including weekends as needed.