Community Manager

Kpm - Orlando, FL

Full-time - Mid Level

Orlando, FL

Repair and Maintenance

About the position

KPM is seeking a dedicated Community Manager for their Orlando, FL property. This full-time role involves overseeing all aspects of property management, including staff management, daily operations, financial and operational goals, compliance with company policies, and enhancing resident satisfaction.

Responsibilities

• Overlook leasing activity, follow up on leads, and approve outstanding applications.
• Actively manage customer satisfaction and improve retention rates by encouraging property staff to follow up on renewals.
• Review collections daily and make necessary decisions.
• Monitor all property work orders and supervise execution with lead maintenance personnel.
• Manage the make ready schedule and supervise progress.
• Audit rent roll to monitor rent, lease expiration, MTM tenants, and evictions.
• Submit all necessary HR paperwork to corporate, including new hires, payroll, and terminations.
• Attend emergency calls and assign work to on-call maintenance staff.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent required; College Degree preferred.
• 3+ years' experience as a Property Manager at a Multifamily property.
• Knowledge of leasing, renewal, collecting rent, and property management and maintenance staff handling.
• Experience with CAM or CAPS certification.
• Experience with Onesite software.
• Excellent verbal and written communication skills.
• Customer service experience.
• Ability to communicate effectively with residents and team members.
• High sense of urgency with the ability to meet deadlines.
• Ability to remain organized, professional, and respectful in challenging situations.