Community Manager

Inspire Communities - Fayetteville, NC

Full-time - Mid Level

Fayetteville, NC

Real Estate

About the position

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country's largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world's largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth. The Community Manager manages the day-to-day operations of the community in an efficient, professional, and profitable manner to achieve goals in customer satisfaction, occupancy, delinquency, community appearance, sales, revenue generation, and cost control. This position upholds high standards with unyielding dedication and integrity to promote positive relationships with our customers, investors, employees, and vendors. In addition, the position provides caring involvement and good citizenship resulting in shared values/objectives, trust, and respect.

Responsibilities

• Collect rents and other charges, deliver timely rent increase notices, manage timely evictions, and maintain thorough and well-organized resident files.
• Tour property regularly to identify needs to maintain and enhance community appearance and resolve issues and problems in a timely fashion.
• Comply with, communicate, and enforce all federal, state, and local health and safety laws to meet OSHA requirements.
• Comply with federal, state, and local regulatory requirements to avoid discriminating against residents, vendors, and employees and protect the interests of the company.
• Enforce and recommend safety systems, policies, and procedures to ensure a safe working environment.
• Identify and communicate significant operational issues to regional and divisional leadership, including government/township issues, accident injuries, and employee or resident events.
• Understand and implement policies and procedures as published periodically and included in the Employee Handbook.
• Enter data into management software systems, pull and analyze reports, and take appropriate action to meet all company objectives.
• Order or direct the ordering of goods and services needed to operate and maintain the community.
• Compose and issue legal notices to residents in a timely fashion for operating policy violations.
• Negotiate vendor service contracts.
• Review, approve and process all community invoices for payment.
• Perform miscellaneous administrative functions, including maintaining organized and complete resident and vendor files.
• Plan and/or support resident relations events and communication vehicles reflective of resident demographics.
• Oversee or assist in maintenance operations and perform general maintenance of community infrastructure.
• Conduct four-side home inspections and resale home inspections.
• Repair and maintain and delegate where appropriate, the following: electrical systems, plumbing systems, HVAC systems, irrigation systems, swimming pool systems, and small engines, as needed.
• Implement sales strategies, make dealer visits, and maintain regular contact with vendors.
• Assist in the preparation of home sites and assess the size and set-back requirements of vacant sites.
• Maintain the sales environment and inventory utilizing Inspire Communities standards.
• Research market, demographics, competition, products, and customer needs before creating plans and taking proactive measures to market the community to prospective customers.
• Keep informed about local civic activities in the surrounding community and actively participate in the state and/or local industry level associations to develop relationships with clients, referral partners, and/or centers of influence.
• Maintain Inspire Communities brand with company-approved signage.
• Deliver sales presentations, including a community tour, to prospective residents to sell the benefits of home ownership.

Requirements

• High School Diploma or GED certificate is required.
• Bachelor's degree preferred or equivalent experience.
• Three to five years of previous experience working in a multi-family or hospitality environment is required.
• Prior experience performing data entry is required.
• Bilingual fluency in Spanish preferred.
• Proficient in all Microsoft Office applications as well as applications related to the specific position.

Nice-to-haves

• Experience in managing community operations in a hospitality or multi-family environment.
• Strong organizational skills and attention to detail.
• Ability to develop long-term strategies to enhance competitiveness.