Community Manager

Tm Associates Management - Springfield, IL

Full-time - Mid Level

Springfield, IL

Real Estate

About the position

The Community Manager at TM Associates Management Inc. is responsible for overseeing the complete operation of a residential community. This role involves receiving general supervision and direction from the Regional Manager and the Management Agent, while also having the authority to make discretionary decisions in situations not covered by existing policies. The Community Manager acts as a liaison between the Owner and the community, ensuring compliance with established policies and procedures, and is accountable for the performance of all staff associated with the community. The Community Manager's primary focus is to provide exceptional service to tenants, ensuring that their needs are met promptly and efficiently. This includes addressing complaints, counseling residents, and maintaining high occupancy rates. The role also involves performing income recertifications, overseeing rental programs, and ensuring the maintenance of the property’s mechanical operations and physical appearance. Regular inspections of the buildings and grounds are required, along with the preparation of reports detailing property conditions and maintenance operations. In addition to these responsibilities, the Community Manager will guide maintenance staff, manage rent collection and record-keeping, and maintain administrative records related to purchases and services. The position requires effective communication skills, both written and oral, and the ability to use basic arithmetic. The Community Manager will also develop and implement activities for residents, attend mandatory meetings, and perform other duties as assigned by the Regional Manager.

Responsibilities

• Supervise all staff associated with the community and ensure their performance meets company standards.
• Provide prompt, efficient, courteous, and quality service to tenants, including immediate acknowledgment of complaints.
• Achieve and maintain close to 100% occupancy rates.
• Perform income recertification for residents where applicable.
• Ensure proper execution of rental programs and maintenance of efficient mechanical operations.
• Regularly inspect the property, including buildings and grounds, and report on conditions and maintenance needs.
• Direct and guide maintenance staff, assign work priorities, and determine necessary repairs.
• Interview potential residents and process verifications for eligibility.
• Manage rent collection and maintain accurate records, including frequent trips to banks.
• Maintain files of maintenance services, equipment readings, and inventory.
• Develop and implement site activities for residents, such as special events and recreation activities.
• Prepare and respond to all pertinent correspondence and attend mandatory meetings.

Requirements

• 1 year of experience in property management (preferred).
• Valid driver's license with an acceptable driving record for site errands.
• Strong writing skills and basic math skills.
• Ability to communicate effectively in English, both orally and in writing.

Nice-to-haves

• Experience in leadership roles within property management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance