Community Manager

Leisure Village West Association - Manchester Township, NJ

Full-time - Mid Level

Manchester Township, NJ

Nursing and Residential Care Facilities

About the position

The Community Manager at Leisure Village West Association is responsible for overseeing all operations of the Homeowners Association (HOA) on a daily basis. This role includes managing staff, engaging with the community, overseeing vendor relationships, managing projects, and developing budgets, all while adhering to the policies set by the Board of Trustees and relevant regulations. The position aims to enhance community operations and member experiences while maintaining fiscal responsibility.

Responsibilities

• Collaborate with the Board of Trustees to determine management priorities.
• Provide guidance and advice on Association matters to the Board.
• Supervise the operation of the Maintenance, Grounds, Recreation, IT, and Administrative Departments.
• Manage performance and development of staff.
• Determine capital improvement projects for Board approval.
• Provide project management and oversight for all major projects.
• Prepare annual HOA budget for Board review and adoption.
• Develop, recommend, and implement policies and procedures for all aspects of HOA management.
• Make key operational decisions.
• Manage key communications to HOA members.
• Organize and participate in Board, committee and project team meetings.
• Conduct bidding and contract for professional and maintenance services.
• Prepare financial statements and reports, working with financial services team.
• Negotiate HOA contracts for routine services, subject to Board and Association Counsel.

Requirements

• At least five (5) years of community association management experience.
• Certification as community association manager through the Community Associations Institute.
• Superior knowledge of best practices for a 1,500+ unit community association.
• Successful oversight and implementation of budgets of $5MM or higher.
• Experience with Project Management.
• Experience managing staff members with varied skills and experience.
• Experience deploying new systems/technology/processes in a community association.
• Experience engaging with governing/regulatory bodies (e.g., local municipalities, county, state, and federal agencies).
• Experience contracting with and managing vendors and professional services providers.
• Demonstrated business and financial acumen.
• Strong written and verbal communication skills.
• Excellent word processing, mathematics, and computer skills.
• Capable of working extended hours, including evenings, weekends, and holidays as necessary.

Nice-to-haves

• Bachelor's degree in Business Administration, Finance, Public Administration, or related, including relevant coursework.
• Pesticide Applicator license.
• Certification as Large-Scale Manager (LSM) through the Community Associations Institute.
• Experience with managing and maintaining infrastructure associated with an artificial lake/pond.
• Experience guiding an association through significant infrastructure improvements.