Citrus Grove - Redlands, CA
posted 4 months ago
The Community Manager at Citrus Grove is responsible for overseeing the operations of the apartment community under the supervision of the Regional Manager. This role is pivotal in achieving company objectives while operating within budget constraints. The primary goals include increasing net operating income, maintaining the physical asset, providing a quality living environment for residents, and fostering a positive working relationship with all on-site team members. The Community Manager will have supervisory responsibilities, which encompass hiring, performance counseling, conducting weekly status updates, and performing community inspections. The position requires a proactive approach to maintain high occupancy levels through effective team motivation, market awareness, and monitoring lease renewals. The Community Manager will tour and lease apartments as necessary, ensuring that the leasing team maintains a closing ratio of 33%. Training staff on closing techniques is essential to improve this ratio. The role also involves managing all aspects of the leasing process, including incoming traffic, qualifying prospects, and preparing lease paperwork. The Community Manager must ensure that guest cards are completed and that traffic is entered daily in Yardi, the property management software used by the company. In addition to leasing responsibilities, the Community Manager will oversee the timely turnover of vacant units, ensuring that non-renovated units are turned in five days and renovated units in thirty days. Rent collection and expense control are critical components of the role, with a goal to maintain delinquency levels below 1%. The Community Manager will work closely with the Regional Manager to analyze Yardi reports and submit weekly operational reports. Regular inspections of the community are required to assess conditions and ensure cleanliness and safety. The Community Manager will also respond to resident complaints and ensure compliance with Fair Housing regulations and local ordinances. This position demands strong leadership skills to create a productive and inclusive work environment, prioritize team tasks, and encourage creative problem-solving. The Community Manager will conduct annual performance reviews, provide feedback, and recognize quality performance among staff. The role also includes maintaining the highest level of customer service for prospects, residents, and vendors, ensuring that all communications are professional and timely. The Community Manager must be available for after-hours emergency calls and comply with company policies and procedures.