Community Manager

Confidential - Athens, GA

Full-time - Mid Level

Athens, GA

About the position

The Community Manager is responsible for overseeing the daily operations of a multi-family apartment community, ensuring high levels of customer satisfaction and effective team management. This role requires a professional leader who can manage staff, maintain property standards, and foster positive resident relationships while adhering to budgetary constraints.

Responsibilities

• Schedule, supervise and direct the daily activities of all on-site staff.
• Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
• Manage fiscal budgetary compliance to approved operation budgets.
• Inspect property daily to ensure a quality presentation of the community.
• Maintain resident relationships, take ownership of resident complaints and problems relating to service and lease provisions and work to swiftly resolve.
• Provide effective marketing and communications, advise management of pertinent issues as related to the community, market, or other respective issues.
• Show and lease apartments, handle telephone inquiries.
• Collaborate with Regional Manager to assess changes in rental market through analysis of customer traffic and rental records.
• Plan, promote and implement effective Resident Retention initiatives.
• Organize and participate in events to build community and boost brand awareness.
• Provide exceptional service to all customers, residents and vendors.

Requirements

• High school diploma or GED required.
• Two years of property management experience and one year of property manager experience preferred.
• CAM, CAPS or a Real Estate license is a plus.
• Excellent written and verbal communication skills.
• Ability to meet deadlines and address time-sensitive issues.
• Conflict resolution skills.
• Superior multi-tasking skills.
• Ability to provide high-level customer service with astute attention to detail and organization.
• Ability to manage workflow amid shifting priorities.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Referral program
• Retirement plan