Community Manager

L'Oréal - Altamonte Springs, FL

Full-time - Mid Level

Altamonte Springs, FL

Health and Personal Care Retailers

About the position

The Community Manager is a multifaceted leadership role where you will build and cultivate meaningful relationships within the stylist community to drive sales and education programs through our stores. The Community Manager will embody and lead the SalonCentric Omni-Channel experience to provide a holistic engagement for our guests, team, and community. This role requires a dynamic individual who can effectively engage with various stakeholders, including stylists, salons, and cosmetology schools, to enhance brand awareness and drive sales growth. In this hybrid role, the Community Manager will spend approximately 40% of their time in stores coordinating events and educational offerings, maintaining a digital presence and engagement, and completing the administrative duties required to strategically plan and assess the business. About 60% of the time will be spent in the field providing business tools, support, and building brand awareness and community. The Community Manager will act as the voice of SalonCentric, ensuring that the brand's values and offerings are effectively communicated and leveraged within the community. The position requires a proactive approach to building relationships and fostering partnerships within the local stylist community. The Community Manager will create and facilitate events to build SalonCentric/PPD brand awareness, prospect and develop new stylist and student partnerships, and engage in high-performance activities utilizing omni-channel tools that add value. Additionally, the role involves monitoring and analyzing sales performance and market trends to identify opportunities for growth and improvement, as well as providing regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.

Responsibilities

• Build meaningful and productive connections between SalonCentric and the local stylist community by engaging in Salon Suites and supporting self-employed stylists, salons, and the local cosmetology school community.
• Create and facilitate events to build SalonCentric/PPD brand awareness.
• Prospect and develop new stylist and student partnerships within the local stylist community.
• Foster new partnerships in collaboration with SalonCentric's brand partners.
• Understand, harness, and build upon the power of social media and digital communities.
• Engage in high performance activities utilizing omni-channel tools that add value.
• Execute special projects under the direction and guidance of District Mentor.
• Identify and drive opportunities for innovation within the community.
• Develop a vision and long-term strategy to support an Omni-Channel approach to operational support for both retail and outside sales and drive KPI's to support these improvements.
• Leverage strategic business tools that will increase brand awareness, profitability, and drive sales.
• Utilize company tools, systems, and processes, manage daily operational tasks including but not limited to expense reports, account information, sales reports, and opportunity lists.
• Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.).
• Create visibility and brand awareness throughout the community by influencing stylists to maximize on everything SalonCentric has to offer.
• Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement.
• Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.
• Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands-on workshops, and in-salon education.

Requirements

• Bachelor's Degree in cosmetic or retail management or 2+ years of retail or salon leadership experience required.
• Independent judgement and decision-making capabilities.
• Self-directed with excellent organizational and time management skills.
• Outstanding customer service, written and verbal communication skills.
• Must possess an entrepreneurial spirit and innovative skill set.
• Creative in approach to identifying opportunities and solving problems.
• Demonstrated track record of driving sales and achieving profit objectives.
• Must have thorough understanding of competitive landscape.
• Self-motivated, resourceful, and results oriented.
• Ability to successfully collaborate with various business partners and vendors.
• Strong computer proficiency in MS Office, Salesforce & Point of Sale Systems.
• Must be able to stand and move around the store for most of the day.

Nice-to-haves

• Ability to travel for sales meetings (2-4x per year), district meetings and travel within sales geography/ territory.
• Must be available to work some evenings and weekends.