Community Manager

AAM1 - Phoenix, AZ

Full-time

Remote - Phoenix, AZ

About the position

The Community Manager is responsible for providing effective community management and exceptional customer service to designated communities and homeowners. This role requires a strong understanding of governing documents and management contracts, ensuring compliance, and fostering positive relationships with homeowners, vendors, and service providers. The position also involves planning and executing community events, managing budgets, and presenting financial reports to the Board of Directors.

Responsibilities

• Read, review, and understand Association governing documents, including CC&R's, Bylaws, and Rules and Regulations.
• Interact with homeowners, vendors, and service providers to promote high-quality customer service.
• Research, create, and disseminate communications to owners regarding Association activities and policies.
• Solicit, negotiate, and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers as needed.
• Plan, budget, advertise, execute, and attend Association events with Board/Committee approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports; resolve discrepancies with accounting.
• Research, prepare, and provide annual budgets to the Board of Directors.
• Review, modify, code, and approve Association invoices.
• Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings.
• Interview, hire, and train employees as needed; coach employees regarding job performance.
• Exhibit a proactive approach to management and provide leadership in planning future growth.

Requirements

• High school diploma or GED.
• Two years of full-time, paid professional experience as a Community Manager/Property Manager.
• Proven customer service experience with a strong emphasis on problem-solving.
• Knowledge and enforcement of governing documents, contract administration, and vendor management.
• Experience in financial administration and general accounting, preferably in the HOA industry.

Nice-to-haves

• CMCA certification
• CAASP certification
• CAAM certification

Benefits

• Work from home after completing a 90-day training period.