Community Manager

$101,000 - $123,500/Yr

Griffis Residential - Milpitas, CA

Full-time - Mid Level

Milpitas, CA

Real Estate

About the position

As a Community Manager at Griffis Residential, you will play a pivotal role in creating exceptional living experiences for residents in luxury apartment homes. This position involves leading a team, ensuring high productivity, and delivering outstanding customer service while managing community operations effectively. You will be responsible for driving financial success, overseeing leasing activities, and fostering a positive work environment for your team.

Responsibilities

• Lead, train, and delegate responsibilities to community associates to ensure high productivity and performance.
• Drive financial success by maintaining budgeted occupancy, collections, and expenses.
• Provide exceptional customer service by addressing resident service requests and conducting community inspections.
• Utilize iPad leasing and marketing standards to connect with prospective residents and secure leases.
• Oversee leasing office associates, promoting their growth in leasing and customer service standards.
• Create a positive work environment through coaching and cross-training opportunities.
• Stay updated on market conditions and provide strategic recommendations for community operations.
• Collaborate with vendors and contractors to ensure seamless community operations within budgetary guidelines.
• Manage capital improvement projects, overseeing progress and approving payments.

Requirements

• High school diploma or equivalent (Bachelor's degree or CAM/ARM certification preferred).
• Minimum of three years of experience in multi-family or hospitality management.
• Excellent communication, organization, and problem-solving skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Exceptional customer service skills and ability to work collaboratively with stakeholders.
• Detail-oriented with a passion for delivering on customer service standards.
• Strong comprehension of legal documents related to lease management and rent collections.

Nice-to-haves

• Experience in hospitality management.
• Certified Apartment Manager (CAM) or Accredited Residential Manager (ARM) certification.

Benefits

• Wellness program
• Health savings account
• AD&D insurance
• Paid holidays
• Loan repayment program
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Volunteer time off
• Pet insurance