COMMUNITY MANAGER

Cambridge Apartments - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Food and Beverage Retailers

About the position

Arlington Properties, a progressive and growing property management company headquartered in Birmingham, Alabama, is seeking a Community Manager for its Raleigh, NC location. This role is ideal for a self-motivated leader with high integrity and a proven track record in property management. The Community Manager will be responsible for the administration of business operations and overall profitability of the asset, working under the direction of the Regional Manager. This position requires a results-oriented mindset, excellent leadership skills, and the ability to think critically and solve problems effectively. The Community Manager will oversee all phases of community operations, which include personnel functions, maintenance of the physical asset, budget control, capital projects, marketing and advertising, resident relations, and proactive management of occupancy and revenue in accordance with the ownership entity's goals. This role is crucial in ensuring that the community operates smoothly and meets its financial objectives. In addition to managing the day-to-day operations, the Community Manager will hire, train, evaluate, supervise, coach, and counsel all on-site employees. They will conduct regular staff meetings, develop a cohesive team, and implement leasing and retention programs to achieve occupancy goals. The Community Manager will also handle resident relations, review applications, manage lease renewals, and analyze market conditions to anticipate changes that could impact profitability. This position requires a strong understanding of Fair Housing and Landlord Tenant laws, as well as the ability to manage site-level financial operations and budget control effectively.

Responsibilities

• Hires, trains, evaluates, supervises, coaches, and counsels all on-site employees under the direction of the Regional Manager.
• Prepares and conducts performance reviews and offers recommendations for bonuses and/or promotions as appropriate.
• Conducts community staff meetings regularly and attends management meetings when scheduled.
• Develops an integral team that effectively sells the quality and professionalism of Arlington Properties.
• Develops, oversees, and participates in leasing and retention programs to ensure occupancy goals are successfully attained.
• Effectively manages resident relations and addresses resident concerns.
• Reviews, approves, or declines resident applications in accordance with company policies and procedures.
• Reviews, manages, and oversees execution of lease renewals.
• Analyzes and monitors community market conditions to anticipate changes or trends that could affect profitability.
• Prepares staff payroll accurately and in a timely manner; maintains an accurate record of attendance.
• Ensures completion of various daily, weekly, monthly, and/or quarterly reporting requirements in a timely and accurate manner.
• Reviews performance reports and makes operating recommendations to the Regional Manager.
• Manages all aspects of site-level financial operations and budget control, including drafting and adhering to operating and capital budgets, approving and processing invoices, conducting detailed reviews of financial statements, and submitting financial reports as assigned.
• Understands, applies, and models the principles of federal, state, and municipal Fair Housing and Landlord Tenant laws as well as Arlington Properties policies and procedures.

Requirements

• A high school diploma or equivalent is required.
• A minimum of two years residential or commercial property management experience, including supervisory responsibilities, is required.
• Excellent communication, organizational, and leadership skills are necessary for success in this role.
• Prefer prior sales/leasing and/or product sales experience.
• Marketing and budgeting experience are also preferred.
• Computer literacy required.
• Experience with property management and/or accounting software preferred.
• Ability to pass preemployment screenings and possess a valid driver's license.

Nice-to-haves

• College degree or related coursework in business, marketing, or property management is preferred.