Community Manager

$65,640 - $87,521/Yr

Sunrun - Salt Lake City, UT

Full-time - Mid Level

Remote - Salt Lake City, UT

Specialty Trade Contractors

About the position

The Community Manager at Sunrun serves as the primary liaison between builder partners and internal teams, ensuring effective communication and coordination throughout the community production process. This role involves managing community-specific information, facilitating training for builder sales teams, and resolving any issues that arise during the community launch, management, and closeout phases. The position is crucial for fostering strong relationships with builder contacts and ensuring the successful implementation of Sunrun's solar programs.

Responsibilities

• Create and manage sales specific community information within Salesforce
• Confirm PV and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success
• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, and grand opening dates prior to community opening
• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun's solar program expectations and requirements
• Negotiate appropriate cut off timelines for homebuyer solar selection paperwork
• Establish relationships with builder purchasing and escrow contacts for work order coordination and escrow report tracking
• Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests
• Quarterly (or as needed) travel to assigned territories to further bolster strong partnerships
• Interpret internal discrepancy report data to address system sizing and/or pricing work order inaccuracies and rectify with builder purchasing contacts
• Analyze report data to ensure alignment between buyer signed contracts and field installations
• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents
• Ensure community program details are kept current in Salesforce for internal knowledge consistency
• Resolve all work order and buyer paperwork discrepancies per lot, prior to buyer closing date
• Confirm receipt of all buyer information for the entire community to aid in activation efficiency
• Confirm all accurate homebuyer information has been associated with the correct project in the community

Requirements

• Bachelor's Degree
• 3-5 years of account management experience preferred
• Strong ability and desire to foster meaningful partnerships with builder contacts
• Enthusiasm, drive, and flexibility to be a part of a new team helping to add value to the builder experience and to Sunrun's New Homes department
• Ability to coordinate across multiple functions and provide guidance and clarity for internal and external inquiries
• Excellent organizational skills and ability to juggle multiple projects, competing priorities and tight deadlines while maintaining promptness in responses and deliverables
• Experience in managing a large portfolio of projects

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)